What are the responsibilities and job description for the Customer Service Representative position at Western/Scott Fetzer Company?
Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent.
Conducts general business support, including handling inquiries from external or internal customers, coordinating resolution of customer issues with internal departments, explaining products/services and billing procedures to customers, assisting customers in completing forms and gathering/recording information needed for proper transactions. Typically has 3-5 years of experience and works under broad supervision. Incumbents working in a call center environment should be matched to call center positions instead of this role. Match only non-exempt incumbents to this position.Who We Are: Western Enterprises is the go-to source for businesses seeking reliable and efficient solutions for the control, storage, and transmission of high-pressure gases. We are a dynamic and customer-focused company dedicated to providing exceptional service and support. Our team is committed to enhancing customer satisfaction and ensuring a seamless experience through effective communication and innovative solutions.
What You'll Do: As a Customer Service Representative, you will:
Enter orders and respond to customer inquiries and complaints.
Project a professional image through phone and email interactions.
Provide technical support and solutions for designated product lines.
Prepare pricing and delivery quotations.
Process incoming orders and make necessary changes.
Address customer concerns and process RGAs and credit memos.
Communicate effectively both verbally and in writing.
Coordinate with various departments to find mutually beneficial solutions.
What You'll Need: To be successful in this role, you should have:
Knowledge of Outlook, Excel, Word, Salesforce, and TEAMS.
Strong critical thinking and analytical skills.
Excellent organizational skills with attention to detail.
Knowledge of gas control technology is a plus.
A High School Diploma is required; an Undergraduate Degree is preferred.
What We Offer: We offer a supportive and collaborative work environment within a manufacturing facility. At our company, we believe in providing a comprehensive benefits package to support the well-being and growth of our employees. Our benefits include:
Comprehensive health insurance plans, including medical, dental, and vision coverage.
Our office operates Monday to Friday, 8:00 a.m. to 5:00 p.m. EST.
Salary Range of: $45,000 – $55,000
Paid time off
Opportunities for professional growth through training and mentorship
And much more.
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.
Salary : $45,000 - $55,000