Company Description

ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

About Westgate Lakes Resort & Spa:
The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team.

Job Description

The overall scope of the job includes serving food and beverages to guests in the assigned place of work, providing a courteous, professional, efficient and flexible service consistent with the standards of Westgate Resorts in order to encourage sales and maximize guest satisfaction.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Assist in departmental training and assessments
• Be alive to new ideas and system which could benefit the department and hotel
• Handle guest requests and takes personal responsibility to ensure request is met by following up with relevant departments
• Responds immediately on medical requests and emergencies
• Assist in investigating and resolving written guest complaints
• Maintain good and smooth guest relations, builds rapport and offer personalized service and assistance
• Assist other departments in resolving problems when necessary.
• Supervise work operations of the department
• Resolve disputes
• Deliver high quality service to guests
• Ensure guest needs and reasonable requests are met
• Seek opportunities to continually improve guest service
• Take appropriate action to resolve guest complaints
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
• Adhere to the hotel’s and emergency policies and procedures
• Be familiar with property safety, current first aid and fire emergency procedures

To perform this job successfully, you must have excellent communication skills and be able to read, write and speak English fluently. Additionally, the person must possess and adhere to the following core values.

• Integrity
• Passion
• Work Ethic

Qualifications

EDUCATION and/or EXPERIENCE
Any combination of education, training or experience that provides the required knowledge, skills and abilities. High School graduate or equivalent required. No prior experience required. Prior hospitality experience preferred.

SUPERVISORY RESPONSIBILITIES
Direct supervises team members in the location. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include training and coaching team members; planning, assigning and directing work; assisting in appraising performance; rewarding team members; addressing complaints and resolving problems.

CERTIFICATES, LICENSES, REGISTRATIONS
Food Handlers Certification required within 30 days of Hire, must be maintained on a current/valid status. Must successfully attend Company Mandatory Training programs. Must attend and complete mandatory State required continuing HACCP training.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job, the employee is regularly required to stand, talk, and hear. In addition, the employee is occasionally required to taste and smell. The team member frequently is required to climb or balance. The employee must regularly lift and/or move up 25 to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.