120 Director of Housekeeping Jobs in United States

Westin Governor Morristown
Morristown, NJ | Full Time
$68k-89k (estimate)
8 Months Ago
Aperion Care
Michigan City, IN | Full Time
$50k-65k (estimate)
2 Days Ago
Great Wolf Lodge
Traverse City, MI | Full Time
$55k-72k (estimate)
2 Days Ago
Comfort Suites Camp Hill/Harrisburg West
Camp Hill, PA | Full Time
$61k-81k (estimate)
3 Days Ago
Vacation Myrtle Beach
Myrtle Beach, SC | Full Time
3 Days Ago
Autograph Collection Hotel Paseo
Palm Desert, CA | Full Time
$68k-90k (estimate)
4 Days Ago
The Starling Atlanta Midtown - Curio Collection By Hilton
Atlanta, GA | Full Time
$67k-89k (estimate)
4 Days Ago
Snf Healthcare
Bergen County, NJ | Full Time
$86k-113k (estimate)
4 Days Ago
Luxor Nursing And Rehabilitation At Mills Pond
Saint James, NY | Full Time
$88k-116k (estimate)
4 Days Ago
Hc&N Healthcare Solutions
Nashville, TN | Full Time
$98k-125k (estimate)
5 Days Ago
Marriott Mystic Hotel & Spa
Groton, CT | Full Time
$69k-91k (estimate)
6 Days Ago
Mystic Marriott Hotel & Spa
Groton, CT | Full Time
$69k-91k (estimate)
6 Days Ago
Planters Inn
Charleston, SC | Full Time
$49k-64k (estimate)
6 Days Ago
Lucent Group, Llc
Roswell, GA | Full Time
$53k-69k (estimate)
7 Days Ago
Life Care Center Of Hendersonville
Hendersonville, NC | Full Time
$57k-75k (estimate)
7 Days Ago
Healthcare Services Group Inc
Manahawkin, NJ | Full Time
$100k-126k (estimate)
1 Week Ago
Snf Healthcare
Cranford, NJ | Full Time
$87k-115k (estimate)
1 Week Ago
Confidential
Gladwyne, PA | Full Time
$63k-83k (estimate)
1 Week Ago
Edition Hotels
Tampa, FL | Other
$62k-82k (estimate)
1 Week Ago
The Tampa Downtown Edition
Tampa, FL | Full Time
$62k-82k (estimate)
1 Week Ago
Omni Hotels & Resorts
Dallas, TX | Other
1 Week Ago
Omni Hotels & Resorts
Boston, MA | Other
$84k-110k (estimate)
1 Week Ago
Loews Hollywood Hotel Llc
Hollywood, CA | Full Time
$79k-103k (estimate)
1 Week Ago
The Fifth Avenue Hotel
New York, NY | Full Time
$77k-101k (estimate)
1 Week Ago
Buckeye Terrace Rehabilitation And Nursing Center
Westerville, OH | Full Time
$80k-105k (estimate)
1 Week Ago
Laurel Health Care Company
Columbus, OH | Full Time
$69k-90k (estimate)
1 Week Ago

Director of Housekeeping

$68k-89k (estimate)
Full Time 8 Months Ago

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Overview

The Director of Housekeeping is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.

Responsibilities

  • Motivate, coach, counsel and discipline all Housekeeping personnel according to Highgate Hotel SOP's.
  • Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards.
  • Establish and maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position.
  • Maintain and control all housekeeping equipment.
  • Ensure compliance with all corporate Risk Management standards (MSDS, HazComm, etc.).
  • Conduct monthly guest supplies and cleaning supplies inventories.
  • Ensure that large guestroom turns are  managed efficiently.
  • Ensure consistency with departmental opening and closing procedures.
  • Manage vendor contracts (i.e. dry cleaners, window washers, etc.).
  • Prepare and conduct all Housekeeping interviews and follow hiring procedures according to Highgate Hotel International SOP's.
  • Develop employee morale and ensure training of Housekeeping personnel.
  • Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis.
  • Inspect all VIP rooms prior to arrival.
  • Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards.
  • Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis.
  • Conduct monthly and quarterly Housekeeping inventories on a timely basis.
  • Ensure guest privacy and security by correctly following Highgate Hotel procedures.
  • Monitor work orders and submit to Engineering according to hotel procedures.  Follow up on work orders to ensure completion.
  • Conduct pre-shift meetings for room attendants and housemen.
  • Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies.
  • Review Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
  • Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements.
  • Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting.
  • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
  • Ensure implementation of all Highgate Hotel policies and house rules.  Understand hospitality terms.
  • Ensure sign off of all Service Standards by Position competencies for Housekeeping staff.
  • Carry a pager at all times.  Operate pagers and radios efficiently and professionally in communicating with hotel staff.  Ensure the proper use of radio etiquette within the department.
  • Manage and organize large turn days (including group check-ins or check-outs).
  • Monitor out-of-order, out-of-service, discrepant and show rooms.
  • Must maintain constant communication with Guest Services.
  • Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
  • Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.
  • Establish and maintain key control system.
  • Ensure participation within department for monthly Highgate Hotel team meeting.
  • Focus the Housekeeping Department on their role in contributing to Medallia Scores.
  • Monitor all V.I.P.'s,  special guests and requests.
  • Review Housekeeping log book and Guest Request log on a daily basis.

Qualifications

  • At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 year of related experience; or a 2-year college degree and 2 or more years of related experience.
  • Supervisory experience required.
  • Must be profecient with MS Word and MS Excel.
  • Long hours sometimes required.
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, including wearing nametags.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.

 

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If you are interested in becoming a Director of Housekeeping, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Director of Housekeeping for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Director of Housekeeping job description and responsibilities

The director of housekeeping may work long periods of time as needed under certain circumstances.

03/22/2022: Boulder, CO

Maintaining housekeeping department policies while also working on hotel transitions.

01/28/2022: Pocatello, ID

Responsible for entire housekeeping operations of hotel.

03/13/2022: Manchester, NH

The housekeeping manager sets the department’s schedule and holds the team accountable for upholding the hotel’s service standards.

03/20/2022: Pocatello, ID

Housekeeping employees, especially room attendants, need to be able to perform various physical activities, which can be strenuous.

01/28/2022: Columbus, MS

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Director of Housekeeping jobs

This director must train the housekeeping staff to follow proper procedures and job safety.

01/28/2022: Utica, NY

While their salaries may vary, Housekeeping Directors and Janitor Supervisors both use similar skills to perform their jobs.

03/24/2022: Akron, OH

Housekeeping teams can vary greatly depending on the size of the hotel.

03/08/2022: Altoona, PA

Small boutique hotels may have just a handful of room attendants, while giant resorts can have hundreds of housekeeping team members.

03/09/2022: Flagstaff, AZ

Guests will also have the opportunity to meet members of the Good Housekeeping editorial team.

02/17/2022: Detroit, MI

Step 3: View the best colleges and universities for Director of Housekeeping.

Calvin University
Colby-Sawyer College
Augustana University
University of South Carolina--Upstate
New York University
CUNY--Queens College
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