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POSITION SUMMARY
Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Cash guests' personal checks and traveler's checks. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Assist management in training, motivating, and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Other
Accommodations
12/01/2022
12/12/2022
westindulles.com
HERNDON, VA
50 - 100
Private
JOEL FULLER
$10M - $50M
Accommodations
The job skills required for Front Office Associate include Guest Service, Housekeeping, Accounting, Coaching, Billing, Transportation, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Office Associate positions, which can be used as a reference in future career path planning. As a Front Office Associate, it can be promoted into senior positions as a Front Office Manager - Casino that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Office Associate. You can explore the career advancement for a Front Office Associate below and select your interested title to get hiring information.
If you are interested in becoming a Front Office Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Office Associate job description and responsibilities
Front office associates perform a variety of customer support functions at a business or facility.
03/17/2022: Providence, RI
Front Office Associates are responsible for making sure each guest has a pleasant experience.
02/10/2022: Santa Rosa, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Associate jobs
A hotel front desk associate may need previous hospitality experience.
04/17/2022: Lubbock, TX
Some entry-level positions can be attained with a high school diploma or an associate’s degree.1 More advanced positions may require a bachelor’s degree.
04/02/2022: Pierre, SD
Step 3: View the best colleges and universities for Front Office Associate.