Content Specialist

Discover the Westmark Difference!!

Are you looking for a career? Do you want to be valued as an individual on a team? Do you want to learn, grow, and make a difference in your community? Westmark offers outstanding stability, a variety of career opportunities and exceptional work/life balance.

• 60 % of our employees have been part of the Westmark family for 5 years.
• 71% of our employees who have been part of the Westmark family for one year or more have received at least one promotion.
• 85% of our managers were promoted from within the company.
• Westmark has been in business since 1954 and has recently grown to over $1.2 billion in assets, 15 branches, and over 70,000 members!

We also have some of the most impressive benefits in the industry:

• Paid Time Off (3 to 5 weeks per year, depending on tenure) PLUS 11 paid holidays.
• Excellent health insurance options for employees and family with shared premiums
• 401k with 75% company match and 2% profit sharing contribution
• Tuition Reimbursement and Scholarships
• Employee Assistance Program (Free counseling and legal services)

Position Summary: The Content Specialist will assist the Training and Development Manager in organizing and delivering comprehensive training programs for new and current employees. This role involves creating and refining instructional materials, coordinating training events, and ensuring all employees have the resources to understand and apply company policies, procedures, and services. The Content Specialist will play a key role in identifying skills gaps and developing targeted solutions to meet training objectives.

Schedule: Average of 40 hours per Monday through Friday work week

Remote/Hybrid: Remote/Hybrid eligible

Travel Requirements: Ability and willingness to travel to various locations in Southern Idaho to support training initiatives.

Key Responsibilities:

Training Coordination: Assist in the coordination and delivery of training programs and professional development sessions, ensuring all employees have a strong understanding of policies and programs.

Content Development: Develop, update, and review high-quality training materials, including course outlines, lesson plans, and eLearning content, using tools like Articulate Storyline.

Instructional Support: Facilitate credit union training sessions and New Employee Orientation, supporting an engaging learning experience for all new hires.

Customized Training: Partner with branch or department managers to design tailored training solutions as needed.

Quality Assurance: Proofread training materials to ensure consistency, accuracy, and alignment with company standards.

Program Support: Provide support for other training-related areas, including overseeing logo attire distribution, managing library resources, and supporting career path development.

Evaluation & Analysis: Help identify skills and knowledge gaps within the credit union, contributing to solutions for continuous employee development.

Key Competencies:

• Organizational Skills: Strong attention to detail and the ability to manage multiple projects with effective time management.
• Communication Skills: Excellent verbal and written communication, with the ability to engage, instruct, and present to both small and large groups.
• Self-Starter: Proactive in identifying opportunities, taking initiative, and driving tasks to completion with minimal supervision.
• Adaptability and Flexibility: Ability to respond effectively to changing needs, new challenges, and feedback.
• Collaboration: Ability to work well with colleagues, managers, and cross-departmental teams to achieve training goals.
• Creativity and Innovation: Ability to design engaging and innovative learning materials that meet high standards.
• Proficiency in Technology: Skilled in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and Adobe, along with proficiency in Articulate Storyline or other eLearning content authoring tools.
• Analytical and Problem-Solving Skills: Strong skills to assess training needs and recommend effective solutions.
• Customer Service Orientation: Dedicated to providing a high level of support and service to team members.
• Knowledge of Financial Products and Services: Familiarity with or ability to quickly learn about Westmark’s products, services, systems, and policies.

Qualifications:

• High school diploma or equivalent, with at least 3 years of relevant training or instructional experience within a financial institution; or
• Bachelor's degree in a related field with 2 years of relevant training or instructional experience; or
• An equivalent combination of formal education, training, and relevant experience.

Physical Requirements:

• Ability to stand, walk, and speak for extended periods during training sessions.
• Capacity to lift and move up to 20 pounds for material setup and distribution as needed.
• Some travel to various locations in Southern Idaho to support training initiatives.