Sales Consultant

Come join our team and make a positive difference in the lives of seniors! Westminster Towers is a non-profit, faith-based Continuing Care Retirement Community (CCRC), proudly serving seniors in Rock Hill, SC since 1989. Here at Westminster Towers, we have added resources and renewed our commitment to creating an environment that enables our residents to have the highest quality of life achievable.

We are currently seeking a Sales Consultant. Do you like working with people? If you have a passion for sales, thrive on meeting goals, helping senior adults, and genuinely want to make a difference in the lives of people, we want to hear from you!

The Sales Consultant is the sales representative for Westminster Towers. The Sales Consultant is directly responsible for responding to telephone and walk-in inquiries, setting and conducting scheduled marketing sales appointments/tours, and closing sales for Independent Living. Ultimate performance measures for this position will be based on meeting occupancy and census goals established in the annual budget.

JOB FUNCTION

Reporting to the Director of Sales and Marketing, this role is sales and service-oriented in nature. The Sales Consultant respectfully interacts with residents of Westminster Towers, prospective residents, family members of prospective residents, and the public. The Sales Consultant maintains a positive customer service relationship practicing honesty and integrity in all aspects of job performance. In the performance of duties, the Sales Consultant is entrusted with but not limited to the following responsibilities.

Duties will include, but are not limited to:

• Participate in the daily sales activity to ensure that monthly sales and marketing activity goals are met. This will include making telephone calls to the lead base, setting appointments, conducting tours, making presentations (marketing appointments), and following up on leads to facilitate move-ins to Westminster Towers.

• Process leads in a timely and appropriate manner.

• Conduct meetings with potential clients in a private, quiet and professional setting.

• In meeting with potential clients, establish a relationship and obtain information relative to their needs before demonstrating how the community can meet needs.

• Provide post-sale assistance to facilitate timely move-ins.

• Maintain communication with potential residents who are on the Future Resident List.

• Participates in the Marketing Team Meetings.

• Follow Westminster Towers process for responding to inquiries (telephone and walk-in) as well as lead follow-up activities

• Assist the Director of Sales and Marketing by providing input to the annual marketing strategy plan.

• Assist the Director of Marketing to implement direct mail and other marketing mailings as defined in the marketing plan.

• Work with Director of Sales and Marketing to identify new referral sources and potential lead-generating activities to meet the sales goals of Westminster community. Implement networking activities as directed by the Director of Marketing.

• Assists, as requested, with planning, organizing, and hosting Marketing Promotional Events for prospective residents.

• Work with the Director of Marketing to facilitate resident referrals, which will include but are not limited to, meeting with individual residents, following up on referrals, hosting small group luncheons, and hosting large group events.

ADDITIONAL MARKETING ACTIVITIES:

• Assist the Director of Marketing to work collaboratively with lead staff in Assisted Living, Homebridge, Long Term Care, and Facilities management to meet the needs of Westminster and new residents moving into the retirement community.

• Attends and participates in the Marketing Team Meetings.

QUALIFICATIONS:

• Minimum of 3 years of professional sales experience, preferably in senior living marketing Of the 3 years, it is preferable that 2 of the years be in senior living marketing.

• Understanding and knowledge of continuing care retirement communities is preferred.

• Undergraduate degree from an accredited college or university preferred.

• Must be comfortable working in and representing a faith-based, senior living community.

• Must have:

• Marketing/sales ability

• Good oral communication and writing skills

• Good organizational and time-management skills

• Knowledge of senior adults and their needs

• A sincere desire to be of service to senior adult residents and their families

• Courtesy and tact when dealing with potential residents and their family members

• Ability to work independently and with others

• Credibility, maturity and enthusiasm

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person