What are the responsibilities and job description for the Business Process Project Manager position at Westrock Coffee Company?
We are seeking a highly skilled Project Manager to oversee the execution of key business processes and system implementation projects. With multiple high-priority initiatives and a growing portfolio of strategic projects, this role is critical to ensure project success. The Project Manager will bring strong organizational skills and expertise in managing complex projects within a manufacturing environment.
Job Duties:
Coordination of Technical Deliverables
Job Duties:
Coordination of Technical Deliverables
- Work closely with technical teams to define, document, test, and deliver system and process requirements on time.
- Develop and manage comprehensive project timelines, ensuring milestones are met and deviations are communicated and mitigated.
- Track budgets and adjust to avoid cost overruns.
- Prepare regular status reports for stakeholders with clear insights into project progress, health, and risks.
- Plan and facilitate all stages of testing, including unit testing, integration testing, regression testing, and user acceptance testing.
- Manage training program development and delivery to prepare users for go-live.
- Create detailed cutover plans to ensure smooth transitions to new systems and processes.
- Manage hypercare support, promptly addressing issues and maintaining oversight until stabilization.
- Ensure stakeholders are informed on progress, challenges, and key decisions.
- Maintain comprehensive project documentation, including plans, meeting minutes, change logs, and testing results.
- Lead cross-functional discussions between technical teams and business units to align business processes with system capabilities.
- Facilitate workshops and meetings to gather input, align stakeholders, and drive process development.
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