What are the responsibilities and job description for the Reservations Agent position at Wild Florida?
- Provide exceptional customer service to all guests, ensuring a positive experience
- Handle guest inquiries and resolve any issues or complaints in a professional and timely manner
- Assist with check-in and check-out processes, including managing reservations and
- Operate phone systems and handle incoming calls with proper phone etiquette
- Collaborate with other departments to ensure guest needs are met and requests are fulfilled
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Experience:
- Previous experience in customer service or hospitality is preferred
- Bilingual skills (English/Spanish) are highly desirable
- Strong communication skills, both verbal and written
- Excellent problem-solving abilities and the ability to remain calm under pressure
- Attention to detail and the ability to multitask in a fast-paced environment
- Flexibility to work various shifts, including evenings, weekends, and holidays
Job Type: Full-time
Pay: $13.00 - $14.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Rotating weekends
Ability to Commute:
- Kenansville, FL 34739 (Required)
Ability to Relocate:
- Kenansville, FL 34739: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $14
