Paralegal Manager (General)

RESPONSIBILITIES/ESSENTIAL FUNCTIONS:

• Collaborates with Director of Legal and Administrative Support regarding staffing needs and, when appropriate, assists with interviewing, hiring, and training and integrating new professional staff in the department
  
• Oversees the daily workflow of team members and monitors work quality, including delivery of effective feedback, coaching, and follow-up, as needed
• Provides leadership and mentoring to staff, including on-going performance management, feedback and coaching, identification of training opportunities, and preparation of career development plans
• Meet regularly with legal support team members to provide coaching and monitoring of workloads, performance, and engagement
• Handles timesheet administration, performance evaluations, and disciplinary process, including escalating employment matters to the head of the department and the Senior Director of Human Resources when necessary
• Monitor and optimize the team’s workload and billable/chargeable hours and report progress on a monthly basis

• Lead, manage, mentor and develop a team of paralegals, providing guidance, objectives, and professional development plans and ensuring appropriate staffing and resource levels
• Develop, implement, and maintain documented best practices and standards for paralegal support to include core responsibilities/competencies, processes, recommended workflow for common tasks (e.g., cite-checking, e-filing, calendar entry, routine reporting), operational support, and resources (e.g., knowledge management materials, guides, and checklists)
• Develop, manage, and maintain orientation, professional development, and training programs for Legal Support staff, including quarterly, department-wide programming; support and coordinate practice-specific training

• Maintain current knowledge of cite-checking, filing preparation, and e-filing protocols, particularly for jurisdictions in which the case teams routinely work, as well as proficiency with relevant technology
• Meet regularly with Director of Legal and Administrative Support to assess staffing, training needs, development of paralegal team, and planning for large/complex cases and projects
• Collaborate with the Docketing team to ensure all court and agency deadlines, as well as other relevant dates and statuses, are accurately entered into the docketing system, and updated timely
• Develop and maintain working relationships with practice groups, attorneys, and staff in order to identify and address performance issues, support needs, and opportunities to expand service offerings
• Assist attorneys and matter teams in all phases of trial preparation and trial support, including: planning of war room setup and location investigation; collaborating with eDiscovery team and firm IT on equipment, trial presentation, systems access, and other technology needs; coordinating any required vendor support services, including obtaining price quotes and necessary approvals for costs; and staffing onsite and office trial support
• Routinely deliver outstanding customer service to both internal and external stakeholders
• Other duties as may be assigned by attorneys, Director of Legal and Administrative Support, and Senior Director of Practice Support
• Meet the department's expectations to retrieve, read and/or respond to firm and client-related e-mail messages during and outside of core business and scheduled work hours by connecting a personal mobile device (smartphone or tablet with a data plan) to the firm's network

KNOWLEDGE, SKILLS, AND ABILITIES:

• Undergraduate degree or equivalent work experience required; paralegal certificate or JD preferred
• Five (5) plus years of experience in a legal environment as a paralegal; thorough knowledge of the litigation process
• Demonstrated experience managing and supervising multiple employees

WORK ENVIRONMENT:

• Position operates in a professional office environment which is usually quiet to moderate
• Position routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets
• Position requires that the employee be able to multi-task in a fast-paced work environment

• This position is primarily a sedentary position. However, some duties and responsibilities may require the employee to lift files, open filing cabinets, bend or stand, reach with arms and hands, climb or balance, occasionally move about to access office equipment, file cabinets, etc.
• May require employee to carry or lift items weighing up to 10 pounds

This description outlines the basic requirements of this position. It is not intended to be a complete description as other duties may be assigned.

• Wiley is an Equal Opportunity Employer with a strong commitment to the achievement of excellence, diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other characteristic protected by law.