Description

Position Overview: 

The Patient Services Coordinator will ensure that the assigned duties and projects will be carried out to support the mission and goals of Ryan Health. 

Essential Functions: 

The Patient Services Coordinator, in consultation and in collaboration with the Executive Director, and designees, will:

Manage patient registration databases to ensure all patient registrations are accurately reported in ECW and New York City databases. Oversee front-end data collection and report for the Continuing Access to Care Project. 

The Direct Relief Vaccine Outreach, and other engagement and outreach activities as identified. 

Activities are to include, but are not limited to: 

• Identifying community partners’ patient or client registration needs and coordinating with partners to ensure all EAC-related data is accurately reported. 

• Assisted in opening new templates for vaccinations and other outreach initiatives.

• Coordinate staff and staffing schedules 

• In consultation and collaboration with regarding, supervise the Patient Services Representative regarding outreach and engagement activities.

• In consultation, and collaboration with Ryan Health’s Primary Van and Wadsworth staff, manage the scheduling of outreach patients. 

• Ensure that registration staff are trained on all NYC Easy Access to Care (AC) protocols

• Maintain a calendar of all activities and schedules in ECW 

• Assist with data collection and reporting for all stakeholders 

• Troubleshoot scheduling and registration issues and concerns 

The Patient Services Coordinator Community will also provide support and assistance: 

Monitor LUMA Application: 

• Waitlisting 

• Appointment Conversion 

• Assist with Kiosk Monitoring 

QI Projects, including but not limited to: 

• UDS data analysis and reporting 

• Access coordination for EAC patients needing additional services 

• Patient surveys 

Qualifications

Minimum Experience and Skills Required:

• Strong patient registration and data collection skills 

• Minimum two (2) years of work experience in patient services or related field. 

• Strong organizational skills and attention to detail. 

• Strong communication, interpersonal, and customer service skills. 

Education, Licenses, and/or Certifications Required:

Associate degree preferred.

Preferred Qualifications: 

• Prior experience in a multi-site Federally Qualified Health Center (FQHC) or another healthcare environment. 

• Bilingual: English/French and/or some African dialects 

Competencies Required: 

Computer Skills: 

• Computer proficiency, including the use of excel, etc. 

• Data collection and use 

Customer Service:

• Professional, courteous, and respectful attitude in dealing with others. 

• Commits to exceeding the expectations of the patient. 

Cooperation/Teamwork 

• Works well with others. 

• Contributes input to improve outcomes. 

• Asks others for opinions and feedback; provides feedback tactfully and respectfully. 

Minimal Training Time:

6 months 

Working Conditions: 

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is frequently required to sit, stand, talk, and hear. 

The employee is occasionally required to move about the office; use hands and fingers to feel, handle, or operate office equipment.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work is performed in an office and outreach settings. The noise level and space accommodations in the work environment may vary. 

Disclaimer 

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. This position may be required to perform other duties. If such work becomes a permanent and regular part of the job, a new description will be prepared.

 Equal Opportunity Employer 

Ryan Health is an Equal Opportunity / Affirmative Action Employer and does not discriminate because of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, gender identity, military veteran status, or any other characteristic protected by law. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce.