What are the responsibilities and job description for the Director of Operations position at Williams-Sonoma, Inc. Supply Chain?
This position is responsible for owning and driving the success of a new, state-of-the-art automated parcel distribution facility. The successful candidate in this role will be comfortable in a fast-paced supply chain environment, and have a track record of successfully developing people, improving safety performance, managing change, and minimizing cost. They will also need to be passionate about continuous improvement. In this role, they will serve as the key point of accountability for all aspects of facility operation-- productivity, safety, quality, cost, customer service, and associate relations.
The Director of Operations position is in Litchfield Park, Arizona.
You’ll be excited about this opportunity because you will....
Be responsible for the development and formulation of long-and short-range planning, policies, programs, and objectives for the distribution center
Develop the operating plan and establish procedures for maintaining high standards of operations to ensure that the facility output is consistent with customer and quality standards
Review performance against operating plans and standards; Provide reports on interpretation of results and approve changes in the operational direction
- Work to support analytical studies in collaboration with operations, engineering, and finance, targeting continuous process improvement and cost reductions while maintaining an exceptional customer experience
- Evaluate and implement existing and emerging technologies to improve operational performance (Automation)
- Provide thought leadership and innovative ideas to solve current and anticipated challenges
- Lead the analysis and development of operational standards to incorporate statistical analysis and labor planning to improve productivity, quality, and service
Formulate and recommend policies and programs that guide the organization to improve its already competitive position in the market
Drive a culture that emphasizes a "People First" environment, continuous improvement, open communication, empowerment, recognition, and workplace safety
Initiate and coordinate major projects (e.g., facility layout changes, installation of capital equipment, major repairs, etc.)
Understand profit and loss along with various accounting functions and the relationship between operational activities and decisions
Partner with Purchasing to negotiate agreements with equipment and supply vendors, as well as third party labor providers
Partner with Human Resources to deploy leadership development opportunities, build a highly skilled workforce, and introduce change management concepts to build workforce engagement
Check out some of the required qualifications we are looking for in amazing candidates….
- Bachelor's Degree in Engineering, Logistics, Analytics, Supply Chain, or Business
- At least 7-10 years of successful experience leading a large operation
- Experience with highly automated distribution equipment/systems
- Demonstrated success in the management of people and very strong leadership traits
- Excellent written and verbal communication and presentation skills
- Strong analytical, numerical, and reasoning abilities; problem analysis and resolution at both a strategic and functional level
- Proficiency in WMS systems and how they relate to inventory control and accuracy
- Demonstrated success in the management of third-party providers in the areas of warehouse operations, value-added services, and transportation
- Startup mentality: scrappy, creative, and constantly iterating to be best-in-class
We prefer some of these qualities as well….
- MBA with a concentration in Business, Logistics, Engineering, Supply Chain, or related field
- Continuous improvement and lean manufacturing expertise
- A wide range of logistics experience which may include start-ups, business turnarounds, expansions, new technologies, and equipment additions
- Ability to manipulate large quantities of data to drive business decisions is a must – expert in Microsoft Excel and SQL, a big plus
Review these physical requirements, as they play a major part in this role…
Able to bend, reach, squat, and climb stairs/ladders
Able to lift up to 25lbs
EOE
