Support Analyst 2 - 23227

SUPPORT ANALYST 2

REDMOND, WA – HYBRID

JOB ID: 23227

At Wimmer Solutions, we believe care creates community. We work smart; we have built a reputation for results-oriented, innovative, business and technology solutions that help companies execute on their strategic initiatives. We have fun; we love our work. We are positive, kind, and hungry to learn. We give big; we aim to make a real impact on the causes that affect the communities we serve and build strong relationships with the dedicated volunteers and nonprofit organizations working to address them.

We are all about people and community. Since 2002, we have offered technology staffing and managed services for the greater Seattle area and throughout the United States. We focus on getting to know our clients and candidates to create lasting partnerships and ensure success.

Our tech client is looking for a Support Analyst who can work hybrid in Redmond, WA.

What You Get To Do

• Complete configuration, installation and support of equipment to the specifications of the business.
• Maintain software applications and operating systems through regular maintenance.
• Maintain configuration and support documentation.
• Manage assigned projects and program components to deliver services in accordance with established objectives.
• Supervise the administration of systems and servers to ensure availability of services to authorized users.
• Maintain multi-site network operations, software applications, operating systems through regular maintenance.
• Troubleshoot malfunctions of hardware, software applications and security systems to resolve operational issues and restore services.
  
  

WHAT YOU BRING

• Bachelor's degree in a technical field such as computer science, computer engineering or related field required.
• Broad knowledge of IT Systems engineering.
• Experience with system capacity and planning, as well as functional configuration and audit.
• Experience with system planning and capacity tools and analyses.
• Excellent written and oral communication skills.
• Hands-on experience in resolving security product related issues for customers.
• Ability to work collaboratively in a fast-paced environment.
• Basic PowerBI, SQL to build or manage data reporting for support tickets KPIs.
  
  

Must be able to work for a US based company without requiring visa sponsorship.

Compensation And Benefits

• Hourly contract rate range of $23.00 to $29.00 based on experience and qualifications, as well as geographical market and business considerations.
  
  

Your well-being is important to Wimmer Solutions. All regular, full-time employees working a minimum of 30 hours per week are eligible to participate in the benefits plan. Outside of offering excellent medical, dental, and vision benefits, we also offer the following:

• Paid time off and holidays
• 401k & company match
• Flexible Health Care, Dependent Care, and Commuter Spending Accounts
• Employee Assistance Program
• Life & Accidental Death and Dismemberment Insurance
• Short and Long-Term Disability
• Payroll advance program, Charitable donation match, Athletic event sponsorship
• Referral reward program, and more...
  
  

MORE ABOUT WIMMER SOLUTIONS

Wimmer Solutions is proud to be an equal-opportunity employer. All applicants will be considered for employment regardless of race, color, religion or belief, age, gender identity, sexual orientation, national origin, parental status, veteran, or disability status. Wimmer Solutions is committed to achieving a diverse employee network through all aspects of the hiring process and we welcome all applicants.

If you are passionate about what you do and want to join a diverse team dedicated to diversity, equity, and inclusion in the workplace, we would love to hear from you. Get the job you have always wanted. You will join a broad team of professionals who are energized about their careers as well as their community. For more career opportunities or to refer a friend, please visit http://wimmersolutions.com/careers and talk to a recruiter today.