Operations Manager

Position Summary

This position represents Wind River Environmental internally and externally in a positive and professional manner. Responsible for “Wowing” the customer by ensuring excellent delivery of our services. Responsible for the overall direction and guidance of operations to increase the effectiveness and efficiency to maximize profits within the business location. Manages the safety and overall performance of the Site. Ensures technicians understand their role in safety and in driving a safety culture. Understands and ensures site compliance with DOT and DEP regulations as they pertain to the Company and the operations. Protect the environment by having an awareness of spill protection, proper waste acceptance, disposal, and treatment as well as emergency response procedures.

Essential Duties and Responsibilities

Operations:

• Develops and improves operational efficiencies either directly or indirectly through subordinates including Dispatch & Field Service and Vehicle & Facilities Maintenance.
• Reviews analyses of activities, costs, operations and forecast data to determine operational progress toward stated goals and objectives.
• Actively works to gain the respect of subordinates through daily interaction with subordinates, promoting team work, harmony and productivity.
• Leverages employee talents by increasing strengths to promote optimal operational
  efficiencies.
• Plans, directs and manages customer and technical service ensuring that service is provided accurately and on a timely and cost-effective basis.
• Develops and maintains a staffing plan and budget including planning for turnover and increasing operational efficiencies through the development of technical skills and abilities of all employees.
• Develop and maintain training programs for each technician to ensure cross training and increased skill levels of service technicians.
• Ensures a safe and healthy work environment is maintained at all times and all personnel are trained in operational safety policies, procedures and requirements.
• Enforces company safety policies and ensures safety equipment is provided as needed to employees so they may safely perform the duties of their jobs without injury to themselves or others.
• Conducts performance appraisals, monthly file reviews (MFRs), and performance management as needed to ensure optimum performance of each employee.
• Stays abreast of industry specific technological advances and ensures Wind River Environmental Services remains on the cutting edge of product offerings and
  customer service, thereby maintaining our position as the leading non-hazardous liquid waste company in our area.

Financial:

• Works closely with the Regional Operations Director and Vice President, Operations to ensure maximum profitability and progress towards strategic plan.
• Manages annual operational plans and budgets that support organizational goals.
• Monitors hours worked and expenditures to ensure profitability of work performed and budget goals are met on a timely basis.
• Oversees and seek approval for capital expenditures for equipment, supplies and facilities to ensure best price and adherence to budgets

Sales & Marketing:

• Works closely with the Sales function Manager and sales staff in performance of service offerings to meet customer service demands and new service offerings.
• Reviews and supports Sales with fundamental or new technology for new or existing service offerings or improvement to current service to provide cost reduction, improved safety, meeting customer requirements or outsourcing needs in order to meet and exceed our customer expectations and/or development of new markets.
• Analyzes, reviews and resolves operational and facility problems to ensure minimum costs
  and prevent operational delays and to meet future growth.
• Confers with sales to review achievements and discuss required changes in goals or objectives resulting from current status and/or anticipated business.

Knowledge, Skills, and Abilities:

• Bachelor’s Degree or equivalent, plus ten (10) years related experience and/or training; or equivalent combination of education and experience in industry.
• 5 plus years with direct responsibility managing a successful P&L business
• Fully proficient in Microsoft Office Suite Software – Excel, PowerPoint, etc.
• Strong leadership and communication skills
• Ability to travel up to 20%
• Proven track record of meeting and exceeding revenue targets
• Business Acumen
• Self-starter who can drive accomplishments
• Strong customer (operations) focus
• Understanding and experience in driving a safety culture
• Strong influencing and reasoning skills
• Excellent interpersonal skills

Wind River Environmental services and maintains a broad array of non-hazardous liquid waste systems, including grease traps, septic tanks and related waste systems. Headquartered in Marlborough, MA we offer a full suite of services to business, residential and municipal customers throughout the East Coast. Wind River Environmental is an Equal Opportunity Employer.

Wind River Environment LLC is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

“Wind River Environmental participates in E-Verify. Additional information is available in English (PDF) and Spanish (PDF).”