What are the responsibilities and job description for the HOTEL FRONT DESK ASSOCIATE position at Windham Mountain Club?
Overview of Position: The Front Desk Associate is responsible for delivering helpful and friendly service while assisting guests as they make reservations, arrive at the Winwood Inn to begin their stays, while they are guests, and when they depart. The position requires a high degree of guest interaction both in person and over the phone.
Job Qualifications:
- High school diploma or equivalency required.
- At least one year prior guest service experience required, with hotel experience preferred.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills including having the aptitude to remain calm and helpful while problem solving and dealing with multiple priorities at the same time.
- Excellent organizational skills and attention to detail.
- Familiarity with local area with the ability to provide directions and maps to local attractions and destinations.
- Must have proficient computer skills and experience with Microsoft Office Suite and lodging or other point of sale systems.
- Must be able to lift up to 15 pounds at times and to tolerate prolonged periods of standing and sitting at the front desk, talking on the phone and working on a computer.
Job Duties: The list below best represents many of the tasks you will be asked to perform at some time during your employment at Windham Mountain Club.
- Efficiently manage the operations of the Inn front desk ensuring minimal time is required for guest check in and checkout.
- Answer and manage all incoming calls to the Inn in an efficient, accurate and courteous manner.
- Warmly and professionally welcomes all guests.
- Direct guests to appropriate hotel amenities and provide assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
- Treat guest requests with professionalism, tact, and in a friendly manner.
- Ensures prompt delivery of final bills to guests.
- Ensures the lobby and shared areas are neat and orderly.
- Maintains knowledge of Inn policies including room rates, discounts, special offerings, and amenities.
- Maintains knowledge of Windham Mountain Club and upcoming community events.
- Performs other related duties as assigned.
Work Schedule and Conditions: We are in the business of providing a premier guest experience. Traditionally our busy periods are during weekends and holidays which you will be expected to work. You can also expect to be asked to work extra hours or days on occasion, especially during holiday periods.
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