What are the responsibilities and job description for the Customer Service Associate position at Wine Districts?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibility will be to assist customers with inquiries, process transactions, and ensure a positive shopping experience. The ideal candidate will possess strong communication skills and a passion for helping others.
Responsibilities
- Greet customers warmly and assist them with their inquiries in a friendly manner.
- Process sales transactions accurately using the POS system, including cash handling and operating the cash register.
- Provide information about products and services, helping customers make informed purchasing decisions.
- Maintain knowledge of current promotions, sales, and store policies to effectively assist customers.
- Supervise stock levels and assist in inventory management to ensure product availability.
- Handle customer complaints or concerns with professionalism and empathy, striving for resolution.
- Collaborate with team members to achieve sales goals and enhance customer satisfaction.
- Uphold phone etiquette when responding to customer calls or inquiries.
Skills
- Proven ability to sell products effectively and meet sales targets.
- Experience in retail sales is preferred, with familiarity in using POS systems.
- Strong phone etiquette skills for effective communication with customers over the phone.
- Bilingual abilities are a plus, enhancing communication with diverse customer bases.
- Basic math skills for accurate transaction processing and cash handling.
- Experience operating cash registers and handling cash transactions responsibly.
- Supervisory skills to guide team members in achieving operational goals.
- Ability to manage stock levels efficiently and assist in inventory control processes.
Join our team as a Customer Service Representative where your contributions will help create an exceptional shopping experience for our valued customers!
