HOUSEKEEPING MANAGER

The Housekeeping Manager is responsible for ensuring the operation of the Housekeeping Department in an
attentive, friendly, efficient, and courteous manner, providing all guests with quality service and a clean and safe
environment throughout their stay, while efficiently managing expenses and maximizing service levels.

Education & Experience:

• At least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree; or a 2-

year college degree and 1 or more years of related experience.

• Supervisory experience required.
• Must be proficient in Windows, company-approved spreadsheet, and word processing.

Essential(partial list):

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-orientedmanner.
• Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by

scheduling, which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform

and nametag when working.

• Comply with Expotel Hospitality Service standards and regulations to encourage safe and

efficient hotel operations.

• Maintain a warm and friendly demeanor at all times.
• Respond to all guest's requests, problems, complaints, and/or accidents presented through reservations,

comment cards, letters, and/or phone calls, in an attentive, courteous, and efficient manner. Follow up to
ensure guest satisfaction.

• Motivate, coach, counsel, and discipline all Room Division personnel according to Expotel Hospitality

Service S.O.P.’s.

• Ensure compliance with Expotel Hospitality Service Standard of the Week training, using the steps to

effective training according to Expotel Hospitality Service standards.

• Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and

maintain a detailed checklist for each position.

• Assist in maintaining and controlling all housekeeping equipment.
• Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.).
• Ensure that large guestroom turns are managed efficiently.
• Ensure consistency with departmental opening and closing procedures.