Overview

The responsibilities include but are not limited to overseeing the Hostess stand, greet and escort guests to tables in the restaurant, work closely with Restaurant staff, maintain a courteous and efficient operation of the dining room to ensure guest satisfaction, and providing the highest levels of service and professionalism. Performing all duties and adhering to the Food & Beverage Service Standards. 

Responsibilities

• Thorough knowledge of Food & Beverage outlet operations including foods, beverages, service techniques, and guest interaction.
• Be familiar with all the resorts services/features and local attractions in order to assist the guest
• Greets all guests with enthusiasm and friendliness and maintain positive guest relations at all ties
• Anticipate the guests needs, respond promptly and acknowledge all guests; resolve guests’ complaints and ensure guest satisfaction
• Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present appropriate food & beverage and wine menus.
• Effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
• Explain daily specials to diners, answer questions, and solicit business by promoting the quality of service and food at the restaurant.
• Receive, record and make any necessary arrangements for reservations and special functions in the restaurant by phone or in person, using a pleasant, clear speaking voice.
• Read, maintain and make daily entries in OpenTable to coordinate communication between shifts and management.
• Keep manifest and log into OpenTable to maintain records of guests.
• Post floor chart and forecast board information.
• Visually assess room for available tables for the appropriate, even distribution of diners.
• Assist in the direction of wait help and bus help, ensuring that orders are taken promptly and courteously and that tables are cleared in a timely manner.
• Organize menu and supply stations with information.
• Maintain cleanliness of menus and check holders daily and oversee station set ups.
• Maintain an open line of communication between guests, management and line employees.
• Answers guest questions about food, beverages, and our facilities accurately and in a friendly manner
• Provides the highest level of service in accordance with our standards
• Develops relationships with guests
• Communicates with food and beverage staff to ensure guest satisfaction
• Maintains professional relationships with all co-workers
• Answer outlet phone using correct greeting and telephone etiquette
• Follows checklists and standard operating procedures.
• Prepares work area for either, opening, mid-shift, or closing in accordance with company standards.
• Complete side work during non-busy hours
• Responsible and maintain cleanliness, sanitation and organization of assigned work areas and proper food handling
• Maintains a professional appearance at all times
• Maintain complete knowledge of all food & beverage menu items, including liquor brands, beers, nonalcoholic selections available
• Maintains complete knowledge of and comply with all department policies/service procedures and standards
• Regular attendance in conformance with the standards, which may be established by Hotel & Resort from time to time, is essential to the successful performance of this position
• Constantly increasing knowledge of food, beverages, and other products and services
• Performs related tasks and functions as requested by manager

In addition to performance of the essential functions, this position may be required to perform a combination of additional supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.

Qualifications

• Excellent people skills and outgoing personality.
• Team player.
• Maintains a current state alcohol serving permit
• Must be able to work flexible shifts and schedules, including weekends and holidays.
• Must be able to lift and carry at least 50lbs.
• Ability to move up to 150 lbs., with wheeled assistance.
• Must be able to stand, walk, lift, and bend for long periods of time.
• Must be able to demonstrate competency as outlined in the training schedule.
• Must be a service minded individual with a positive attitude who truly enjoys helping others.
• Must be quick on their feet and adept at handling stressful situations seamlessly.
• Must be computer literate.
• Must be able to handle criticism.
• Ability to move throughout a crowded room to seat guests.
• Ability to use various office equipment, including, but not limited to, computers, calculators, photocopiers and facsimile machines.

Prior Food & Beverage experience required. High school diploma preferred. Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities. Ability to obtain Food Service Sanitation certification. First Aid and CPR certification preferred. All employees must maintain a neat, clean and well-groomed appearance (specific standards available). Ability to converse with guests and employees in English. 

Successful applicant will pass pre-employment background check.