Deputy Chief of Patrol Operations

To provide law enforcement services to the Winston-Salem State University community.

The Deputy Chief of Police serves as the second-in-command and reports directly to the Chief of Police. This position is responsible for managing the deployment of sworn uniformed police officers and developing strategies for delivering police services in accordance with nationally recognized standards. The Deputy Chief also oversees the response and activities of the investigative division, ensuring effective case management and thorough investigation of reported criminal offenses and concerning behaviors. In the absence of the Chief, the Deputy Chief performs all duties of the Chief in compliance with federal, state, local, university, and departmental policies and procedures. The role encompasses broad supervisory and managerial responsibilities, including directing the activities of the police division, overseeing fiscal services, human resources, and computer support, and formulating and implementing departmental policies. This position coordinates departmental programs with university officials, other department heads, and state and local agencies, functioning in a confidential and direct support relationship with the Chief of Police. The Deputy Chief has direct supervisory responsibility for the Police Operations Division and exercises substantial administrative authority and discretion in all aspects of managerial functions within an extremely complex work environment. Additionally, the Deputy Chief performs a variety of complex administrative duties and other responsibilities as assigned by the Chief of Police.

Strategic Planning

Analyzes and assesses trends in the surrounding community to effectively direct operations. Utilizes existing programs, policies, and operations to accomplish University or Departmental strategic initiatives. Responds promptly and effectively to deploy resources in emergency situations with delegated authority from the Chief. Develops annual goals and objectives for assigned divisions (e.g.: patrol, SWAT, communications, accreditation, investigations, recruitment, and special events).

Assists with the Department’s business continuity/emergency response plan. Assesses current and forecast future staff, budgetary, and training needs, and plans for the procurement of resources, based on industry trends and requirements and projected growth of University or Agency populations.

Recognizes and analyzes emerging issues, develops strategies proactively, and implements necessary changes to address those issues. Possesses comprehensive knowledge of overall organizational structure, demographic populations, facility/building locations, and surrounding infrastructure. Assesses opportunities for future partnerships with key University officials and advances existing relationships. Communicates with Public Safety Supervisors regularly to plan and implement cross-functional procedures and resolve escalated complex problems. Serves as responsible authority for multiple complex units in emergency response situations and direct subordinate positions in the execution of action plans.

Identifies future patrol needs and criminal trends and projects effective strategies to acquire needed resources to meet expected safety needs of the campus community

Establishes partnerships with other university departments, including the Office of Student Affairs, Housing and the Threat Assessment Team in order to ensure that Concerned Behavior cases are properly managed and to prevent future acts of violence

Identifies technological advances that can be incorporated into patrol operations to utilize surveillance and automation to detect and prevent criminal activity

Develops long-term and short-term strategic plans for delivery of police and emergency services to the campus community and develop and implement police operational plans in support of the WSSU All Hazards Emergency Planning.

Planning and Organizing

Possesses comprehensive knowledge of a variety of law enforcement and administrative units and functions. Interprets changing legislation and assesses impact to the Agency or University. Establishes new internal procedures as needed. Possesses comprehensive knowledge of applicable state and federal laws as well as the policies and procedures that govern the University or Agency, and regulations related to Workplace Violence and Safety. Possesses complete knowledge of Departmental operating instructions, the Commission on the Accreditation of Law Enforcement Agencies (CALEA), International Association of Campus Law Enforcement Agencies (IACLEA), and hate crime identification. Manages operations for multiple units performing a variety of functions such as patrol, communications, accreditation, investigations, recruitment, and special events. Implements strategic initiatives as directed by the Chief. Establishes quality control standards, metrics, and best practices. Ensures that all units function in accordance with applicable state and federal laws, and are compliant with industry standards.

Reviews and re-writes Standard Operation Procedures to ensure compliance with best practices in law enforcement, state and federal legislation, CALEA standards and University expectations.

Provides accurate report data for the Annual Security Report.

Act of a liaison with Winston Salem Police Department, Forsyth County Sheriff’s Department and other state and local agencies to ensure interoperable communication and seamless response to incidents on campus that involve multiple jurisdictions.

Crafts messages to disseminate to campus community in emergency situations via the RAVE Guardian Emergency Notification system.

Coordinates with University Communications to prepare statements on newsworthy incidents that are law enforcement related and or on-campus or that involve individuals who are affiliated with Winston Salem State University.

Upon request, communicate information pertaining to crimes that occur on campus to local and university media outlets.

Develops Divisional annual goals and objectives for the Patrol, Administrative and Investigative Divisions

Coordinates and plans dignitary protection details for high profile political figures and VIPs who are on campus for specific events

Establishes patrol schedules and personnel assignments to provide effective and targeted law enforcement response to serve and protect the campus community.

Knowledge of Community Policing Strategies and the Ability to implement and apply Community Oriented Strategies based on the types of patterns of criminal incidents identified

Knowledge of Departmental Policies and Federal, State and Local Legislation laws.

Ability to apply court rulings and case law to agency records retention and public records

Knowledge of Clery and Title IX requirements and ability to apply requirements to campus environment

Knowledge of Crime Analysis procedures

Program Management

Reviews and re-writes Standard Operation Procedures to ensure compliance with best practices in law enforcement, state and federal legislation, CALEA standards and University expectations. Establishes policies and procedures for the storage of evidence and ensures that evidence is stored and handled in accordance with all applicable standards and legal requirements

Analyzes problems, assesses internal efficiency/effectiveness, and implements solutions which align with Departmental goals. Evaluates the effectiveness of organizational or procedural changes. Researches, analyzes, and proposes new service delivery methods, models, and techniques.

This position requires specific experience and skill in process and/or project management. Additionally, this position requires the employee to possess extensive administrative and management skill, knowledge of data analysis and the ability to demonstrate accurate reporting of data and information in an unbiased manner.

Communication

Researches and prepares written analysis of comprehensive issues. Conducts presentations for a variety of audiences to achieve the intended goals (e.g.: educate, persuade, and negotiate). Communicates effectively with multiple audiences of various levels both within the Department and across the University. Builds collaborative partnerships internally and externally. Disseminates, interprets, and explains policy and procedures. Serves as a liaison to local, state, and federal law enforcement and government agencies to address matters of mutual concern, spanning multiple jurisdictions. Represents the Department or University on joint committees or task forces. Partners with University Communications to prepare statements to the media regarding newsworthy incidents, or to publicize various law enforcement campaigns and initiatives. May have authority to speak on behalf of the law enforcement Department as delegated from the Deputy Chief or Chief, or in the absence of senior officials. Ensures effective management of high-profile matters to mitigate damages to the agency or university reputation.

Conducts Orientation sessions for all incoming freshmen and parents.

Liaisons with the city of Winston Salem PD, the Forsyth County Sheriff’s Department and other state and local agencies to ensure interoperable communication and seamless response to incidents on campus that involve multiple jurisdictions.

Maintains and enhances professional relationships to increase credibility for building support and reaching consensus when explaining and interpreting program policies and procedures within assigned area.

Convey sensitive information or decisions to clients.

Develops and conducts training programs to meet organizational training needs.
Communicates tactfully, courteously, and effectively with a wide range of employees and accrediting bodies.

Acts as the liaison between agency and accreditation commission.

Communicates effectively verbally and in writing.

Communicates and interacts with all personnel in the department, the university community, the law enforcement community in the State of North Carolina, and delivers presentations.
Initiates and maintains interactive relationship in order to effectively explain the accreditation/recognition process and related concepts to agency executives and community.

Serves as Behavior Threat Assessment Team Member. Ensures that the threat assessment recommendations incorporate traditional law enforcement strategies within a threat assessment framework that protects the University from acts of violence and from litigation.

Coordinates activation of the Rave Guardian Emergency Notification System

Crafts messages to disseminate to campus community in emergency situations via the Rave Guardian Emergency Notification system

Serves as departmental liaison to internal and external units, including the Office of Student Affairs, the Winston Salem Police Department, and the Forsyth County Sheriffs Department.

Problem Solving

Perform Operation Planning (ICS), for Special Events. Plan and implement agency and university goals and objectives. Perform Annual Inspection and have the ability to forecast resources and needs based on needs of the action planning. Have knowledge of the goals of the university. Have the ability to plan supporting programs and objectives for the university/agency.

Knowledge – Technical

This position will supervise staff in the administrative area and all uniformed personnel who are responding to calls for service and taking traffic enforcement action. Responsible to ensure that all officers act in accordance with case law and changes in NC General Statue in the performance of their duties. Oversee all use of force reports and pursuit reports completed by patrol officers. Responsible for coordinating the court calendar, the Staff Duty Officer rotation and ensuring that case management is properly completed through follow-up on each investigation. This position will also serve as the Field Commander for Police Incidents in accordance with the Incident Command System and will coordinate officer response at Special Events, such as football games and other activities. Knowledge of NC General Statutes. Knowledge of Police Department Departmental Operating Instructions Knowledge of the Commission on the Accreditation of Law Enforcement Agencies (CALEA). Ability to deploy resources and make quick and responsible decisions in emergency situations Skill to effectively communicate information to officers and investigators Knowledge of Hate Crime Identification Thorough knowledge of North Carolina Criminal Justice Training and Standards requirements for certification Knowledge of Office of State Personnel requirements and WSSU procedures. Knowledge of record retention laws, and public records laws, ability to effectively identify appropriate information to release to media outlets and other sources, Knowledge of effective crime prevention techniques and strategies Ability to interpret and apply EEOC regulations. Ability to design special projects using a community oriented problem-solving approach to criminal activity, Ability to interpret and apply Title IX and Clery requirements and to produce data for an accurate and detailed Annual Security Report.

Human Resources Management

Possesses comprehensive knowledge of Office of State Human Resources policies, University and Departmental policies/procedures, as well as Federal laws governing the workplace, with the ability to apply policies to Departmental operations. Possesses comprehensive knowledge of Federal and State requirements pertaining to Equal Opportunity Employment and Fair and Equitable Practices. Exercises judgment in administering the disciplinary action process, including appeals and grievances.

Consistently works with Employee Relations and other Command Staff members to ensure proper and appropriate disciplinary procedures. Possesses full knowledge of the Agency or University business procedures including purchasing, conflicts of interest, security protocols, Federal Cleary Act reporting requirements. Provides personnel administration for units with various employee classifications at multiple levels throughout the organization. Links personnel administration to strategic planning with consideration for necessary staffing levels as well as budgetary constraints. Assesses resources of the units, ensures compliance with professional standards and best practices, and plans for future needs. Ensures that any associated replacement costs are financially feasible and in accordance with procurement requirements and purchase authority. Evaluates purchase contracts and negotiates service or purchase rates either independently, or with delegated authority from the Chief. Makes recommendations to the Chief for projected expenditures for field operations or other expenses. Composes proposal requests, produces various annual reports, performs workload analysis and cost/benefit analysis. Independently makes decisions demonstrating consideration for the mitigation of liability to the Department or University.

Recommends Field Training Officers and reviews Training Daily Reports to ensure compliance with departmental policies and procedures

Ability to hire and conduct interviews and backgrounds on qualified applicants.

Ensures that all supervisory administrative personnel, Sergeants and Lieutenants are consistently and appropriately developing and counseling employees and conducting performance appraisals.

Knowledge of NC Criminal Justice training and Standards requirements

Ability to identify training needs and to ensure that appropriate training is provided for personnel.

To be considered, the applicant must have received no disciplinary action during the past 18 months.

Please note that North Carolina law does not recognize or have a reciprocal relationship with Federal law enforcement certification but recognizes and gives partial credit for military police (MP) training, receipt of an MP occupational specialty classification and performance of MP duties.