What are the responsibilities and job description for the Key Account Manager position at WiseTech Global?
About WiseTech Global
Having listed on the ASX in 2016, WiseTech Global is an AU$25 billion company that is serious about expansion and technical innovation. We’re changing the world of logistics through technology, innovation, and intricate problem solving. We take pride in delivering solutions that make a significant difference to our customers, partners, staff, shareholders, and the logistics industry at large. Our people are innovators and visionaries, and we have a long track record of building global solutions that are changing the world, on the journey to become the operating system of Logistics.
At WiseTech Global, we are committed to empowering our customers through innovative software solutions that revolutionize the logistics industry. As we continue to expand globally, we’re looking for driven, customer-focused individuals to join our team.
We are currently seeking a Key Account Manager to manage our gold-level accounts for our Landside TMS division. This is a unique opportunity to work in a dynamic, fast-paced environment while helping our customers achieve success with our cutting-edge technology. As a key part of our support for our Key Account Management strategy, you’ll provide critical insights, proactively address client needs, and work closely with stakeholders to resolve complex issues. This role provides a unique opportunity to champion client success within a supportive, forward-thinking, ASX-listed company.
In this role, you will:
- Engage with strategic clients: Lead regular communications with clients to understand their business needs and support them in achieving their goals.
- Drive client insights: Use data analysis and client discovery techniques to offer tailored recommendations, aligning our products and services to client objectives.
- Manage escalations: Act as a trusted escalation point, collaborating with internal teams to resolve critical client issues and ensure a seamless support experience.
- Enhance client growth: Partner with Business Development teams to drive organic growth by identifying new opportunities to serve each client’s unique needs.
- Build lasting relationships: Conduct strategic quarterly reviews and continuous check-ins to cultivate deep, trusted partnerships.
- Actively monitor customer satisfaction by addressing concerns, answering questions, and providing ongoing support to ensure our customers are receiving the most out of our Landside TMS products.
- Identify opportunities to upsell or cross-sell additional products and services that would further benefit your customers and grow their use of our tools.
Requirements:
- A passion for understanding and exceeding client needs, ideally with experience in freight forwarding or a related field.
- 4 years of relevant experience
- Able to commute into Schaumburg, IL office or Long Beach, CA office
- University degree or equivalent professional certification
Take the next step in your career with WiseTech Global. Apply today to make an impact on the success of some of our most valued clients.
Before you apply
From time to time, WiseTech Global may use external service providers to assist us with assessing applications, including background checks, on our behalf. Accordingly, by applying for this role and providing your personal information to WiseTech Global, you consent to WiseTech Global providing this information to our external service providers who are required to treat such information with strict confidentiality in line with privacy and data protection laws and regulations.
