What are the responsibilities and job description for the IT Help Desk Support position at WNS Global Services?
The Technical Analyst Level I, under general supervision, is responsible for providing support to end users on a variety of issues. It is a combination position of Help Desk Support and PC Maintenance.
Primary Duties and Responsibilities:
1. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
2. Documents, maintains, upgrades, or replaces hardware and software systems.
3. Supports and maintains user account information including rights, security, and systems groups.
4. Identifies, researches, and resolves technical problems.
5. Responds to telephone calls, email, and personnel requests for technical support.
6. Documents, tracks, and monitors the problem in the Help Desk system to ensure a timely resolution and knowledge article information.
7. Participates in rotating On Call schedule supporting weekend and after-hours incidents.
Other Duties & Responsibilities
Other duties as assigned. OE/Lean
1. Actively participates in the implementation of sustainable improvement processes, such as 5S, Kaizen, Total Productive Maintenance (TPM), Daily Management Control, Standard Work and Problem Solving.
Note: Management reserves the right to assign or reassign duties and responsibilities to this job at any time.
Education: Associate degree or equivalent
Qualifications/Requirements
The requirements listed in the sections that follow are representative of the knowledge, skills and/or abilities required to perform the duties of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions (primary duties) of the job.
Location - Will be required to work at office Location in Bethlehem, PA
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Weekdays
Experience:
- Help desk: 2 years (Required)
- Windows: 1 year (Preferred)
Ability to Commute:
- Bethlehem, PA (Required)
Work Location: In person
Salary : $25 - $30