Inbound Customer Service Advisor

We are currently seeking an enthusiastic and professional Inbound Customer Service Advisor to join our growing team. If you have a passion for helping others and enjoy working in a fast-paced environment, we’d love to hear from you!

As an Inbound Customer Service Advisor, you will be the first point of contact for our customers, handling inquiries, resolving issues, and providing timely solutions.

Key Responsibilities:

• Answer inbound calls from customers in a courteous, professional, and timely manner.
• Respond to inquiries regarding products, services, account information, and general company policies.
• Provide troubleshooting assistance and resolve customer concerns with empathy and patience.
• Record customer interactions accurately in our database and follow up as necessary.
• Maintain a deep understanding of our products and services to provide effective solutions.
• Handle customer complaints and concerns, offering appropriate solutions and escalation when necessary.
• Upsell or cross-sell products and services when relevant to customer needs.
• Collaborate with team members and other departments to ensure customer satisfaction.
• Meet or exceed performance targets for call handling, quality, and customer satisfaction.

Qualifications:

• Strong verbal communication skills and a friendly, professional phone demeanour.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Strong problem-solving skills with a customer-first attitude.
• Excellent listening skills and the ability to work well under pressure.
• Positive attitude and ability to work well as part of a team.

What We Offer:

• Competitive hourly wage and performance-based incentives.
• Comprehensive training and development opportunities.
• Opportunities for advancement within the company.

Job Type: Full-time

Pay: From $44,865.00 per year

Shift:

• 8 hour shift

Work Days:

• Monday to Friday

Work Location: In person

Salary : $44,865