What are the responsibilities and job description for the Sales Coordinator position at Wolters Kluwer?
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Wolters Kluwer is a leading provider of innovative tax and accounting software solutions, dedicated to empowering individuals and businesses with tools that streamline financial management and enhance compliance. We pride ourselves on delivering exceptional value to our clients through cutting-edge technology and unparalleled customer service.
The Sales Coordinator plays a crucial role in ensuring the sales team’s success by driving operational efficiency and accuracy. This role requires a detail-oriented, proactive individual who can manage a variety of tasks, maintain effective communication with internal teams, and contribute to achieving targets. The Sales Coordinator will be responsible for a range of activities, including data input, process improvements, research, and reporting, with a focus on delivering high-quality outcomes and customer satisfaction.
- Data Entry & Processing: Accurately enter information for the Field Sales team, ensuring completeness and high attention to detail.
- System Proficiency: Utilize SalesForce and CPQ (Apptus) to streamline processes, track progress, and support the sales cycle.
- Process Improvement & Efficiency: Manage time effectively to meet the volume of activities while continuously seeking ways to improve operational efficiency and reduce errors.
- Quality Assurance: Review data and collaborate with Field Sales Executives to resolve any discrepancies, ensuring accuracy and completeness of all entries.
- Customer Interaction: Be prepared to engage directly with customers as needed, providing clear, timely information and addressing inquiries professionally.
- Cross-Department Collaboration: Coordinate with order processing, billing teams, and other internal stakeholders to ensure smooth renewal processes and resolve any operational issues.
- Research & Reporting: Assist the management team by conducting research and generating reports to support decision-making and track key performance indicators (KPIs).
- Tracking & Metrics: Maintain accurate records and track key information to support business goals and renewal targets.
Skills:
- Customer Relationship Management (CRM): Advanced usage of CRM systems for intricate data analysis and sales tracking.
- Communication: Strong verbal and written communication for varied stakeholder interactions.
- Attention to Detail: Exceptional accuracy in managing complex orders and sales information.
- Presentation Skills: Proficiency in conducting detailed training sessions.
- Problem Solving: Ability to address complex sales support issues independently.
- Time Management: Capability to manage and prioritize multiple complex tasks.
- Microsoft Office Suite: High proficiency in Excel and PowerPoint for creating detailed reports and presentations.
- Team Collaboration: Excellent coordination skills to work effectively across departments.
Compensation:
Target salary range CA, CT, CO, HI, NY, WA: $51,550-$70,850Salary : $51,550 - $70,850
