Director of Programs

Description

Position Summary and Primary Duties

Oversee and ensure efficient operations of program services, regularly evaluating effectiveness, appropriateness, compliance, service delivery and cost efficiency.  Lead and manage staff members by providing a positive work environment to derive performance expectations.

Essential Duties

The following are the duties and responsibilities associated with the position. Reasonable accommodation will be provided, as needed.

• Oversee and lead the residential, and non-residential programs, ensuring services are consistently available, fully utilized, and delivered in a non-discriminatory manner that meets the needs of clients.
• Establish strategic objectives for programs and guide their planning and execution, including setting timelines, defining milestones, and mapping out key processes.
• Collaborate with the Leadership Team and staff to develop and maintain comprehensive services for victims of domestic and sexual violence.
• Establish and drive program goals aligned with the organization’s strategic objectives.
• Plan and manage programs from inception to completion, setting clear deadlines, milestones, and processes.
• Design and implement evaluation methods to monitor performance and identify areas for improvement.
• Analyze client feedback to assess progress, troubleshooting issues, and ensure program goals are being met.
• Supervise program coordinators, offering guidance, addressing challenges, and providing constructive feedback.
• Identify and implement strategies to increase operational efficiency and staff productivity.
• Apply principles of change management, risk assessment, and resource allocation as necessary.
• Review reports and client feedback to assess program progress and address any issues.
• Ensure all program activities comply with legal standards and organizational policies.
• Keep the CEO updated with comprehensive and accurate reports or presentations.
• Create and maintain program budgets.
• Perform additional duties as assigned by the CEO.

Supervisory Duties

• Oversee staff timekeeping, including scheduling, time submission for payroll, and time off requests.
• Provide regular and ongoing encouraging and critical feedback necessary for staff team members to grow and develop.
• Conduct timely performance reviews.

Qualifications

Minimum Qualifications

• Bachelor’s degree required, with a minimum of 3 years of progressive experience in evaluating, managing, and improving social service programs.
• Minimum of 3 years’ leadership experience in program improvement required.
• Working knowledge of programmatic funding and grant compliance required. 
• Strong leadership, strategic planning, problem-solving, and communication skills.
•  Ability to manage multiple programs simultaneously and lead a diverse team effectively.
• Able to work with minimal supervision.
• Excellent written and verbal communication skills.

Physical Requirements/Environmental Conditions

With reasonable accommodation, must have the ability to:

• Respond to telephones, written correspondence, and other auditory and visual stimulation.
• Remain calm under stress and have the emotional and physical stamina to deal with a variety of stressful situations.
• Frequently sit, stand, bend, kneel, and walk.
• Frequently lift and carry items up to 40 pounds.
• Occasionally climb stairs or inclined surfaces.
• Occasionally work outside during night hours and/or inclement weather.

Salary : $62,000 - $65,000