What are the responsibilities and job description for the Host position at Wood n Tap?
We say Come As You Are and welcome everyone as our guest. We show our appreciation by going above and beyond to provide superior service and value, creating a memorable experience where innovative flavors and great company come together.
Job Summary:
We are seeking a friendly and outgoing individual to join our team as a Host/Host. The Host/Host will be responsible for providing exceptional hospitality and guest relations to ensure a positive dining experience for our guests. This is a customer-facing role that requires excellent communication and customer service skills.
Responsibilities:
- Greet guests with a warm and friendly welcome upon arrival
- Escort guests to their designated tables and provide menus
- Assist guests with any special requests or accommodations
- Manage the waitlist and seating arrangements efficiently
- Answer phone calls and assist with reservations or inquiries
- Maintain cleanliness and organization of the host/host station
- Collaborate with the waitstaff to ensure smooth flow of service
- Handle guest complaints or concerns in a professional manner
- Operate the Aloha POS system for seating assignments and tracking reservations
Qualifications:
- Previous experience in a hospitality or customer service role preferred
- Excellent communication and interpersonal skills
- Strong guest service orientation with a friendly and approachable demeanor
- Ability to multitask and work in a fast-paced environment
- Proficient in phone etiquette and handling guest inquiries
- Familiarity with Aloha POS system is a plus
- Knowledge of hotel or restaurant operations is beneficial
At our establishment, we value our team members and offer various benefits, including competitive pay, opportunities for career growth, and a positive work environment. If you are passionate about providing exceptional guest experiences, we would love to hear from you.
Job Types: Full-time, Part-time
Pay: From $15.69 per hour
Expected hours: 10 – 30 per week
Benefits:
- Employee discount
- Flexible schedule
Shift:
- Day shift
- Evening shift
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
Salary : $1 - $16