Sales and Service Manager - Retail

Pay $72,000 - $77.000 plus bonus

Summary:The Retail Sales and Service Manager is responsible for leading a team of Retail Sales and Service representatives who are responsible for driving profitable Lowe’s special order and pro sales within a specific geographic area, in addition to servicing the product in the field. As manager, you will coach and work with your team to exceed annual sales budgets. The retail sales and service manager will be a leader and mentor who allocates time to develop their team’s professional skillsets, through monthly coaching calls and regularly scheduled observation ride along calls.

Essential Duties and Responsibilitiesinclude, but are not limited to the following:

• Achieve and/or exceed budget and growth goals for sales team:
• Oversee budget and goal creation for sales team
• Oversee strategy to achieve budget and goals
• Increase market share annually
• Developing sales team:
• Coaching the 5-phase sales process and skills used throughout the sales process
• Identify team’s professional development needs
• Spends appropriate time in the field (40-60%) to observe and assist in sales calls
• Sets clear expectations and holds team accountable to Woodgrain standards
• Strategic Focus:
• Demonstrates a strategic perspective
• Help set and execute retail national account team strategies
• Sets short-term and long-term areas of focus for their markets
• Networking and Relationships:
• Develop relationships with key Lowes leaders and associates
• Develop relationships with Lowe’s regional field merchants and store managers within service area
• Support Woodgrain Core Values:
• Integrity– We are honest and believe in doing the right thing every time
• Safety– We chose to place safety above all and keep each other safe
• Servant Leadership– We lead best by serving and understanding others
• Respect for People– We treat others as we would like to be treated
• Customer Focus– We listen and exceed customer expectations
• Support the sales team’s effort to ensure customer satisfaction:
• Effectively communicate the needs of customers to necessary departments including Retail National Accounts team, operations, transportation, and marketing

Key Behaviors for Success:

• Results oriented
• Builds trust and respect – Works well within other functional departments
• Understands market and customer perspective
• Curiosity
• Leader
• High sense of urgency
• Accountable and drives accountability
• Act with long-term perspective
  
  

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Bachelor’s Degree in Business related field is preferred with five to ten years of sales or management related experience and/or training preferred.

Other Skills and Abilities:

The Sales Manager must have a competitive attitude and desire to succeed in a competitive environment. The employee should be skilled at Microsoft Windows, Word, Excel, and PowerPoint. They should have the ability to prioritize daily workflow, multitask and meet deadlines. They should have accuracy, discretion, excellent communication skills both oral and written, and attention to detail a must. The Sales Manager must have time management skills, be self-motivated and aggressive, be able to build relationships, and always maintain a positive attitude. Visibility requires maintaining a professional appearance and providing a positive company image to the public. This position requires significant travel with overnight stays. This requires the possession of a valid state driver’s license.

Supervisory Requirements:

This position manages a team seven or more outside sales representatives and has direct responsibility for the store service and special order and pro sales within the Lowe’s service area

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee must be able to lift, cull, or inspect material on a daily, weekly, or monthly basis.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performingthe essential functions of this job and can fluctuates between travel to Lowes store locations, a remote office environment, and in-office environment and industry events.

Summary of Company Benefits:

Health, Dental, and Vision Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

401(k) with 3% Employer Match

Group Term Life Insurance and AD&D

Employer Paid Long-Term & Short-Term Disability

Voluntary Supplemental Hospital and Accident Plans

Employee Assistance Program

8 Company Paid Holidays & 1 Floating Holiday

Progressive Paid Time Off (PTO) Accruals

Annual Salary Incentive Bonus

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