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Energy Administrative Assistant
$55k-72k (estimate)
Full Time | Social & Legal Services 5 Months Ago
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Worcester Community Action Council Inc is Hiring an Energy Administrative Assistant Near Worcester, MA

About Us:

Founded in 1965 as part of the War on Poverty, Worcester Community Action Council (WCAC) is one of 1,000 community action agencies across the U.S. and 23 in Massachusetts created to address disparities throughout the nation.

Our values of advancing equitable access, elevating all voices and partnering with people are embedded in the role we play as the federally designated anti-poverty agency for Central and South-Central Massachusetts. WCAC embodies service to the community through our Mission: Helping people move to economic self-sufficiency through programs, partnerships, and advocacy.

Our vision is to break the cycle of poverty one neighbor at a time. Through safety-net services and asset building solutions, WCAC creates economic mobility opportunities for tens of thousands of people annually through programs such as energy assistance, early education and care, financial empowerment, positive youth development, and career pathways.

WCAC is committed to being a responsible and inclusive partner through strong collaboration and a shared client perspective. We are committed to advocating for policies that create equitable access to education, health, social, and economic systems. We are committed to a workplace culture with a shared passion for our mission that promotes teamwork, respect, and the opportunity to make a difference. 

WCAC offers a competitive salary and excellent benefit package including health, dental, vision, life, 403(b) retirement plan with Agency contribution, flexible spending account, paid holidays, vacation, personal and sick time.

Job Description:

Worcester Community Action Council has contracts with theDepartment of Energy (DOE) and the major local utility companies to installenergy conservation measures in low-income homes throughout Central andSouthern Worcester County. Each home receives an in-depth inspection by acertified energy auditor to assess conservation needs and the safety andefficiency of the primary heating system. Areas needing improvement arerectified if the home and the occupant meet the criteria of one or moreprograms outlined below.

Providecustomer service to clients who have no heat due to system failures. Duties include triaging the situation andforwarding work requests to the proper contractors, data entry and tracking.

Provideadministrative support to Energy Efficiency programs that serve low-incomehouseholds. Duties include providingexcellent customer service to clients, staff and contractors, maintainingcontractor files, data entry, dissemination of energy related information, andproviding general administrative support such as purchasing and managing documentsand correspondence.

This position requires a high level ofprofessionalism, attention to detail, and the ability to make decisionsindependently

Qualifications:

  • Bachelor’sDegree preferred. Equivalent educationand work experience will be considered.
  • Abilityto learn program rules and regulations and apply written and verbalinstructions.
  • Excellentorganizational and computation skills.
  • Abilityto interact with clients, vendors, employees and visitors of WCAC effectivelyand professionally.
  • Abilityto speak a second language, preferred.
  • Excellentattention to detail and accuracy in data entry required.
  • Excellentwriting and correspondence skills.
  • Proficiency in telephone systems, computer programsused at the agency and Microsoft Office (Outlook, Word, Excel) required.

Other Requirements:

  • Must pass AccurateBackground check including CORI and drug screening

Duties and Responsibilities:

  • Exhibita high level of professionalism at all times. 
  • Generalknowledge of the Energy Efficiency programs and Heating Assistance programs.
  • Participatein client outreach and scheduling technical staff.
  • Serveas lead Customer Service provider for Heating Assistance Program, particularlyresponding to client reports of “no heat”.
  • Maintainand file all client and program related records.
  • Maintaincontact with vendors and contractors to oversee vendor contract compliance,including insurance requirements and staff changes.
  • Communicatewith general public, applicants and vendors, provide accurate programinformation, and arrange appropriate referrals to other programs and agenciesas needed.
  • Placeoutgoing telephone calls and answer incoming calls with clients, vendors,contractors, programs and agencies as needed for program compliance.
  • Coordinatewith other Energy Department staff to ensure coverage of departmentalresponsibilities.
  • Overseeprogram tools and equipment inventory.
  • OverseeEnergy Department Purchasing needs.
  • Assistin generating program related notices and reports and other administrativepaperwork.
  • Assistin the sorting, opening, date stamping and filing of all incoming and outgoingdepartment mail and memorandums.
  • Other duties may be assigned by the Executive Director.

Send cover letter and resume specifying position via email to hr@wcac.net.

Worcester Community Action Council, Inc. is committed to a policy of equal employment opportunity to all qualified employees and applicants for employment without regard to race, color, sex, age, national origin, religion, physical or mental disability, pregnancy or pregnancy related condition, sexual orientation, gender identification, genetic information, membership in the uniformed services or any other classification which is protected under state or federal law. 

Job Summary

JOB TYPE

Full Time

INDUSTRY

Social & Legal Services

SALARY

$55k-72k (estimate)

POST DATE

10/16/2022

EXPIRATION DATE

12/22/2022

WEBSITE

wcac.net

HEADQUARTERS

WORCESTER, MA

SIZE

25 - 50

FOUNDED

1965

CEO

JILL C DAGILIS

REVENUE

$10M - $50M

INDUSTRY

Civic & Environmental Advocacy

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The job skills required for Energy Administrative Assistant include Customer Service, Administrative Support, Scheduling, Microsoft Office, Attention to Detail, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be an Energy Administrative Assistant. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Energy Administrative Assistant. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Energy Administrative Assistant positions, which can be used as a reference in future career path planning. As an Energy Administrative Assistant, it can be promoted into senior positions as an Administrative Assistant III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Energy Administrative Assistant. You can explore the career advancement for an Energy Administrative Assistant below and select your interested title to get hiring information.

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