Branch Manager II

Manage branch effectively and efficiently to maximize projected profit and growth objectives through good customer service, good lending skills, effective collection activity and the training of branch personnel. Provide on-site management responsibilities and ensure team members perform their job duties in a satisfactory manner in compliance with all applicable laws and regulations.

Essential Duties and Responsibilities:

• Exercise judgment and discretion in making decisions affecting team members and the performance of the branch office and keep the District Manager up to date on the overall performance of the branch.
• Maintain consistent growth in accounts through obtaining new borrowers and retaining existing borrowers.
• Promote Tax preparation and other financial products to current and future customers. Maintain consistent growth in tax preparation customers.
• Create and maintain branch solvency by the control of assets, proper credit extension, including proper follow up and handling of past due accounts.
• Oversee the budget and operating expenses of the branch.
• Assist, as applicable and timely, in all leasing and asset management decisions regarding the branch location.
• Approve and close all new loans, increases and delinquent renewals and assist team members, as necessary.
• Maintain internal audits to satisfactory or better.
• Follow all policies, guidelines and rules as spelled out in the Operations Manual and the Team Member Handbook and ensure that team members similarly follow all policies, guidelines and rules.

Essential Supervisory Responsibilities:

• Supervise and provide leadership to one or more direct reports, ensuring performance aligns with branch goals and company standards.
• Assign responsibilities and duties to team members and frequently examine their work for accuracy and timeliness.
• Oversee human resource functions within the branch including hiring and separations, addressing employee relations issues, administering corrective or disciplinary action, and providing counseling for performance management. Partner with Human Resources team to ensure consistency and compliance with laws, regulations and internal policies.
• Set a positive and professional tone for the branch culture, ensuring delivery of excellent customer service.
  • Having satisfied customers is what will make the branch successful, which requires effective teamwork and communication to meet customer needs.
  • Take ownership and responsibility for presenting a good company image to the community.
  • Ensure all branch team members are dressed professionally and the office is neat and clean, providing a professional environment for our customers.
  • Handle any and all escalated customer concerns or complaints in a timely and professional manner.
• Development of team members is critical to success. Train team members and develop their skills and abilities for growth in the future as well as a clear understanding of company policies and all phases of branch operations, procedures and laws governing the consumer finance business.
• Provide leadership necessary to motivate team members and create and maintain a high degree of branch production by achieving company goals.
• Establish a daily operational routine to provide direction to branch team on tasks and expectations.
• Ensure that all team members are at work on time, have proper time off for lunch and other necessary times, working hours are observed carefully and recorded accurately and time off from work doesn’t interfere with customer needs.
• Provide feedback to team members and provide input on team member evaluations.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Must be able to demonstrate a high degree of self-confidence, job knowledge, communications skills and organizational skills.
• Must have strong interpersonal skills.
• Should have some knowledge of Spreadsheet software and Word Processing software
• Must be able to understand, handle and produce loan documents.

Education and/or Experience:

• High school diploma; some college preferred
• Must be licensed or have the ability to obtain licensing to sell insurance products
• 2 or more years of experience in managing a branch or equivalent experience preferred

Physical Demands:

• Required to sit for extended periods of time
• Will be kneeling, stooping or bending for approximately 25% of time
• Occasionally will require light lifting
• Some time spent in travel from location to location

Work Environment:

• Work performed in a branch environment
• Travel by car from location to location required on an almost daily basis.

This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.