Operations Manager

Overview
We are seeking a highly motivated and experienced Operations Manager to oversee and enhance our operational processes. The ideal candidate will possess strong leadership skills, a head for planning, and a passion for helping others.

ESSENTIAL FUNCTIONS:

· Provide effective and inspiring leadership, as well as stewardship, for WSB by being actively involved in promoting company culture and morale, ensuring quality facility maintenance, and increasing client services satisfaction.

· Promotes the facility mission, vision and values by effectively communicating them to others.

· Considers mission, vision and values in developing services, standards and practices.

· Promote regular and ongoing opportunities for all staff to give feedback on programs and facilities operations.

· Oversee physical plant and equipment: ensuring smooth operations through ongoing maintenance and updating of systems and infrastructure, and continuous quality improvement processes.

Facilities

· Supervises, schedules, and assists the work of each staff member assigned to the facilities department.

· Requests purchase of equipment, services, and supplies essential to maintenance.

· Reports problems, irregularities, and otherwise keeps the CEO/CFO informed regarding maintenance.

· Maintains accurate inventory of supplies on campus.

· General oversight and accountability of Facilities.

· Conducting workplace safety inspections.

· Runs errands in WSB vehicles as needed.

HR

• Oversees the hiring process, which includes coordinating job posts, reviewing resumes, and performing reference checks. Maintains all employment applications. Conducts preliminary interviews and refers applicant to the appropriate staff member for interview. Completes paperwork and ensures all newly hired employees have completed and passed pre-employment screenings.
• Verifies employment and/or salary information on present and former employees.
• Maintains staff personnel records, including employee evaluations, recommendations for salary increases, college transcripts and professional certifications. Maintains employee leave records.
• Prepares or updates employment records related to hiring, transferring, promoting, and terminating.
• Maintains accident records.
• Explains human resources policies, procedures, laws, and standards to new and existing employees.
• Addresses any employment relations issues, such as work complaints and harassment allegations. Processes all personnel action forms and ensuring proper approval.
• Encourage the professional growth of staff by making arrangements for supervision, staff conferences, in-service training, educational leave and attendance at professional conferences.
• Conducts training sessions. Evaluates the effectiveness of training program and maintains records of employee participation in all training and development programs.
• Analyzes job duties and current job descriptions.
• Oversees engagement programs and other employee relations work.
• Prepares government reports as to remain in compliance.
• Investigates and serves as company representation on unemployment or EEOC complaints.
• Maintains morale through staff meetings, birthdays, and staff lounge.
• Helps develop sound personnel practices.
• Helps develop and implement employee retention strategies.
• Delegate authority and responsibility to staff members to carry out the functions to which they are assigned.
• Assists in processing semi-monthly payroll of WSB personnel.

Billing/Financial (backup assistance)

• Works on special projects as assigned.
• Prepare invoices for services rendered.
• Compiles billing report to accompany invoicing.
• Customer service. Receives incoming and outgoing calls from customers and effectively communicates charges. Assists customers with questions and concerns regarding the billing and collections of accounts.
• Assist with posting payments.
• Cooperates in coordination the daily flow of financial information / documentation to and from the business office to facilitate the timely billing and collection of accounts receivable.

SECONDARY DUTIES AND/OR RESPONSIBILITIES:

· Other duties as assigned.

ATTENDANCE REQUIREMENTS:

· 40 hours per week

· May require after hours for emergencies.

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

· Bachelor’s degree in Construction or Business Management Field preferred

· Five years experience in Facilities/Business Management

SPECIAL SKILLS NECESSARY:

· Ability to balance workloads efficiently.

· Ability to adapt to changing work environments.

· Excellent verbal and written communication skills.

· Excellent inter/intra personnel skills.

· Meet deadlines under stringent time constraints.

· Ability to solve complex problems.

· Ability to work with diverse populations.

· High level of professionalism.

· Possesses a strong sense of empathy and compassion during difficult conversations.

· Must be able to maintain confidentiality regarding client, customer, employee and company proprietary information.

· Must have the ability to relate professionally and positively and work cooperatively with clients, customers, families and other employees at all levels.

· Detail orientated.

· Ability to give direction, guidance, and supervision.

· Willingness to enforce WSB policies and procedures.

· Willingness to accept responsibility and function as a leader and member of the team.

LICENSES/CERTIFICATIONS REQUIRED:

Must possess a valid Arkansas driver’s license and a good driving record.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Schedule:

• Day shift
• Monday to Friday

Experience:

• Leadership: 2 years (Required)
• Management: 5 years (Required)

Ability to Commute:

• Little Rock, AR 72204 (Required)

Ability to Relocate:

• Little Rock, AR 72204: Relocate before starting work (Required)

Work Location: In person

Salary : $50,000 - $60,000