What are the responsibilities and job description for the Technical Engineer position at World Travel Inc.?
Technical Engineer - Exton, PA Location
Team Membership: | Information Technology |
Location: | Exton, PA Office (620 Pennsylvania Drive, Exton, PA 19341) |
Job Status: | Non-exempt (Hourly) |
Supervisory Responsibility: | None |
Position Summary: | Providing solutions for inbound service requests and/or escalate to appropriate support team. · Assist the Systems Engineering staff in supporting the infrastructure and IT services · Assist in the configuration, and deployment of company end-point assets including desktops/laptops/mobile devices and software licenses. · Assist in monitoring systems inventories, software distribution, end-point patching and hardware life cycle. · Assist in monitoring and managing all installed systems and infrastructure · Assist in the establishment, configuration, testing, and maintenance of our end user operating systems, application software and system management tools
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Essential Duties and Responsibilities: | Serve as the first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by customers. Walk the customer through the problem-solving process. Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services. Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team. Identify and suggest possible improvements on procedures Create documentation for staff for training purposes |
Qualifications: | Excellent customer service skills · Experience working in an enterprise environment supporting hardware and software technologies. · Experience imaging and deploying end-point computers. · Must have the ability to work in high stress environment with changing demands/deadlines; ability to quickly re-prioritize tasks. · Must be able to work independently and with others to resolve complex problems. · Must have good written and verbal skills and be able to communicate effectively to peers and customers. · Must be able to participate in and on-call rotation to provide after-hours support
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Education and Experience Requirements |
B.S. in Computer Science, Information Technology, or at least 1 – 2 years of equivalent technical experience. Technical certifications are a plus |
World Travel is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited, and all matters related to recruiting, training, compensation, benefits, promotions, and transfers comply with equal opportunity principles and are non-discriminatory. World Travel is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please email people@worldtravelinc.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.
