SPG Operations Lead

Role Overview

Client Services Specialists – Surety - SPG is an underwriting unit within the national surety practice of WTW and we operate as a Managing General Underwriting (MGU) group for partner surety markets. SPG is an integral member of our account management team who proactively obtain, compile and follow up on information critical to providing exceptional consulting, placement and advocacy for Willis Tower Watson clients and prospects. If you’re looking to work with a great team of exceptional Surety and Property & Casualty professionals while building your knowledge, skills and technical and professional experience with a stable, respected and dominant player in the world of global risk management and consulting, apply for this role today!

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

In this role you will provide underwriting support to the MGU team and have responsibility for the day-to-day management of the MGU’s administrative operations. Duties include but are not limited to:

• Track all activity and transactions related to the MGA
• Manage and monitor the MGA’s proprietary bond management and underwriting approval software system
• Prepare written correspondence, reports and analysis as needed for management and our partner surety markets
• Assist with resolution of client/carrier accounting issues
• Communicate with various parties to ensure receivables are collected and distributed to markets
• Utilize third party software to obtain credit reports on existing and perspective risks
• Communicate effectively with clients, client managers and other team members
• Participate in internal and external meetings

The Responsibility:

Role Qualifications

• Strong analytical and organization skills with an attention to detail
• Excellent verbal and written communication skills
• Ability to work independently and in a team setting
• Ability to work with customers and colleagues from a range of backgrounds
• Ability to handle and prioritize multiple task at any given time
• Working knowledge of Microsoft Office including Excel, Word, PowerPoint and Outlook
• 0-2 years insurance industry experience related to servicing accounts is a plus
• Experience working with Surety, including in an insurance brokerage environment a plus
• Experience working with Epic and Sure Path a plus

This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified.

Compensation and Benefits
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation
This role is also eligible for an annual short-term incentive bonus.

Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off
• Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

EOE, including disability/vets