What are the responsibilities and job description for the Customer service representative position at xpo?
Solutions driven success.
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets.
If you’re looking for a growth opportunity, join us at XPO.
Pay, benefits and more.
- Expected pay range : $23.52 to $ 27.05 per hour. Pay is on an annual step progression. Actual compensation may vary due to factors such as experience and skill set.
- 3rd Shift, 6 : 00PM-2 : 30AM
- Full health insurance benefits on day one
- Life and disability insurance
- Earn up to 13 days PTO over the course of your first year
- 9 paid company holidays
- 401(k) option with company match
- Education assistance
As the Customer Service Representative, you will provide professional customer service to both internal and external customers, as well as collaborate with customers and service center personnel to resolve issues.
On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.
What you’ll do on a typical day :
- Bill shipments pursuant to applicable tariffs and pricing agreements
- Recognize and resolve documentation errors
- Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
- Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
- Process over, short and damaged freight and related documentation for customer resolution
What you need to succeed at XPO :
At a minimum, you’ll need :
- 2 years of customer service experience
- Strong computer, typing and 10-key skills
- Experience with Microsoft Office
- Availability to work a variety of shifts, including days, evenings, nights and weekends
It’d be great if you also have :
- Transportation experience
- Excellent verbal and written communication skills
This job requires the ability to :
- Walk and / or stand for extended periods of time on a loading dock that is not climate-controlled and may be slippery
Last updated : 2024-04-06
Salary : $24 - $27
