What are the responsibilities and job description for the Customer Success Manager: 3 Month Contract (Remote) position at Yembo?

Job Description

The Yembo Customer Success team is a key department for building a strong client base of raving fans. As a Customer Success Manager you will be responsible for ensuring our customers get maximum value from the Yembo suite of products. You will focus on developing close relationships with enterprise level clients and creating best in class workflows that optimize client ROI.

Key Responsibilities

On-board, manage, renew, and upsell a book of customers, including owning a net retention rate target
Teach our customers how to effectively use our products and guide them through the behavior change process
Uncover adoption blockers for our customers and take targeted actions proactively. Success requires hustle (eg, cold-calling inactive clients) and great communication skills
Identify expansion opportunities and upsell customers
Occasionally visit customers on site to build key client relationships
Record training videos and host webinars
Debug customer issues and clearly communicate findings to engineering
Distill customer feedback into thoughtful, succinct product enhancement requests. The CS team plays a key role in defining how our product grows over time.

Hours / Location

This is a full-time remote contract position for a total duration of 3 months. The ideal candidate understands that clients' needs may extend past normal workday hours on occasion. Yembo is a remote company based all over the US and internationally.

Travel

This position requires occasional travel to conferences and onsite visits with our customers. We anticipate travel up to 15% of the time on an as-needed basis.

Requirements

2 years of customer success, or account management with a track record of high performance

Understand the difference between a customer success role (proactive, strategic) and a customer support role (answering customer requests)

Embrace tough conversations with challenging customers. The ability to push back on customer complaints and move a narrow conversation into a higher-level strategic discussion, and to root-cause challenges beyond stated issues.

Excellent written and verbal communication skills

High attention to detail

Highly proactive

Efficient time management and ability to prioritize

Skilled with using various software tools G Suite, CRMs like Salesforce, project management tools like Jira / Trello, etc

Able to work regular US business hours

Great references

Bachelor's degree preferred, but not required

Outcomes

Once you join Yembo, here's how you can expect to :

Build key relationships and managing the day to day success for our Insurance clients

Receive support throughout the organization to fully get you up to speed

Be on a team that is looking for your feedback and ideas

Join an amazing team that is client centric and focused on building for the present and future

Salary : $6,500 - $7,500 per month

Salary : $6,500 - $7,500

Apply for this job

Receive alerts for other Customer Success Manager: 3 Month Contract (Remote) job openings

Customer Success Manager: 3 Month Contract (Remote)

What are the responsibilities and job description for the Customer Success Manager: 3 Month Contract (Remote) position at Yembo?

What is the career path for a Customer Success Manager: 3 Month Contract (Remote)?

Not the job you're looking for? Here are some other Customer Success Manager: 3 Month Contract (Remote) jobs in the San Diego, CA area that may be a better fit.

We don't have any other Customer Success Manager: 3 Month Contract (Remote) jobs in the San Diego, CA area right now.

AI Assistant is available now!