What are the responsibilities and job description for the SalesForce Administrator position at YMCA of Delaware?
Our Promise:
Ensure every youth and teen we serve is on a pathway to success
Improve the health and wellbeing of every individual and family we serve
Unite communities and inspire service to others
Benefits & Perks:
Full benefits package including Dental, Vision & Health Insurance
Generous PTO vacation, 12 paid holidays, and sick leave
Free Nationwide Y Membership for your Household
12% Employer-Funded Retirement Plan upon meeting eligibility
Learning and development workshops
Career advancement opportunities
Staff Discounts on Programs & Services and more!
Salary: $75,000 – $95,000 per year. Final compensation is based on factors such as skills, qualifications, and experience.
What you'll do:
• Shape Salesforce to Fit Like a Glove: Tailor the platform to meet our company's unique needs with customizations and configurations.
• Keep Everything Running Like Clockwork: Manage user access, security settings, data integrity, and automation rules to make sure the system is always in tip-top shape.
• Data Detective: Create and optimize reports and dashboards that help our team make data-driven decisions.
• Collaborate & Innovate: Work closely with different teams to ensure the platform is aligned with our business goals and supports daily operations.
If you're ready to make an impact, have fun while solving complex challenges, and ensure our Salesforce platform is always at its best, we'd love to hear from you!
Essential Responsibilities:
User Management:
• Create, manage, and maintain user accounts, roles, profiles, and permissions to ensure appropriate access levels.
Data Management:
• Monitor data quality, perform data cleansing, import/export data, and manage duplicate records.
System Configuration:
• Customize page layouts, create custom fields, and modify object settings to tailor Salesforce to specific business requirements.
Security Management:
• Define sharing rules, organization-wide defaults (OWDs), and security controls to protect sensitive data.
Automation:
• Design and implement workflows, process builder, and flows to automate repetitive tasks.
Reporting and Analytics:
• Create custom reports, dashboards, and visualizations to track key performance indicators (KPIs).
Training and Support:
• Provide user training on Salesforce features and functionality, troubleshoot issues, and answer user questions.
System Maintenance:
• Monitor system performance, manage updates and upgrades, and implement new Salesforce features.
Collaboration:
• Work with various departments to understand business needs and translate them into Salesforce configurations.
Minimum Qualifications:
- Strong understanding of Salesforce platform functionality and features
- Salesforce Administrator Certification
- Three-years’ experience with at least 2 years proven demonstrated experience managing Salesforce environments in a complex business setting
- Experience with Salesforce configuration, including custom fields, page layouts, and validation rules
- Knowledge of industry-specific Salesforce features and best practices
- Knowledge of data management practices, including data cleansing and import/export processes
- Ability to design and implement automation solutions using workflows, process builder, and flows
- Excellent communication and interpersonal skills to work with stakeholders and end-users
- Problem-solving and analytical skills to troubleshoot system issues and identify areas for improvement
- Basic understanding of coding or scripting languages
Preferred Qualifications:
- Experience with change management processes to effectively roll out Salesforce updates
- Experience with other software packages that integrate with Salesforce including DocuSign, Formstack, Conga Composer and ShareFile
The YMCA of Delaware is an equal opportunity employer. The Y maintains a work environment in which staff are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and staff without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
Salary : $75,000 - $95,000
