Category: Information Technology

Employment Type: Contract

Reference: BH-360536-1

End-User Support Analyst
6 month contract
Elk Horn, IA
Looking for individuals with good computer troubleshooting, problem solving and desktop/helpdesk support experience.
The end-user support analyst will be helping perform password resets, hardware/software break/fix troubleshooting and problem solving.
This is a Windows 10/11 based laptop/desktop environment with iPhone/Android mobile devices.
Must have very good communication skills to provide phone, email, remoting, and onsite support.
This includes new computer setups, application access, and software installation.
Requirements
3 years of experience in an IT support or IT Troubleshooting role or equivalent education.
Excellent troubleshooting skills with Windows 10/11 and Microsoft Office.
Familiarity with smartphone application installation and troubleshooting.
Excellent communication and interpersonal skills.
Must be open to working a rotating on-call rotation as needed.
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit to contact us if you are an individual with a disability and require accommodation in the application process.