What are the responsibilities and job description for the Customer Implementation Consultant position at YOOBIC?
We're always looking for new talent so if you want a chance to be considered for roles outside of those advertised, send us your CV and what role you're looking for at careers@yoobic.com
YOOBIC is welcoming applications from individuals who may be interested in joining our Customer Implementation & Services team in our New York office.
Our department is a dynamic and fast-growing team which generates a significant contribution to YOOBIC’s overarching goals. As an implementation team, our goal is to ensure YOOBIC clients are set up correctly for success and get the most of the YOOBIC platform when they launch.
We are looking for someone who is highly collaborative, loves innovation, and who has the ability to effectively lead the implementation and deployment of a digital solution with our clients from different industries (from the fashion industry to groceries to pharmaceutical).
- You will get to act as a project manager, a business consultant, a configuration expert - you name it!
- As project managers, we plan, execute, control and close the implementation of the solution.
- As business consultants, we map and understand the client's business organisation, pain points and current processes to guide them in their change plan and deployment of the YOOBIC platform.
- As configuration experts, we set up the client’s environment in the platform, train them and advise them on how to make the most out of our solution.
This is an incredible opportunity to interact with many departments, from the commercial team to product and the whole customer team, collaborating with them to make sure the deployment of the platform is successful.
What you’ll do
Manage projects and own the overall implementation process in collaboration with your dedicated clients
Collect client business, functional and technical requirements, and then design the right configuration set-up for implementation of the YOOBIC suite of products
Organise and moderate workshops around transformation best-practices (for example, change management, production governance, process re-engineering)
Define high-level strategy and target model with clients to ensure long-term adoption of the YOOBIC solution and satisfaction
Ensure daily follow-ups on client activity and operations, whilst managing and growing relationships with key client stakeholders.
What we offer...
We are an equal opportunity employer that values diversity and inclusion. We are committed to equal employment opportunities and we want to ensure that our recruitment process is accessible to everyone. If you have a disability or additional need that requires reasonable accommodations during the process please do not hesitate to let us know. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.