Heavy Duty Truck Service Advisor

Job Description

Young Truck and Trailer is a leading automotive dealership committed to providing exceptional service and top-quality vehicles to our customers. As part of the Young Automotive Group, we uphold a tradition of excellence and integrity in everything we do. Our service department plays a crucial role in delivering outstanding customer experiences, and we are seeking a skilled Service Advisor to join our team. The Service Advisor will act as the liaison between customers and our service technicians, ensuring clear communication and outstanding service throughout the repair process. This position requires strong interpersonal skills, automotive knowledge, and a passion for delivering exceptional customer service.

For more info on why we are a great place to work, check out our video: https://www.youtube.com/watch?v=8Of2otlHZ-o&feature=youtu.be

Benefits

• Retirement Benefits: 0
• Health Benefits: 0
• Life Benefits: 0
• Disability Benefits: 0
• PTO Benefits: 0

Responsibilities

• Schedules service appointments and obtains customer and vehicle data prior to arrival
• Writes up customer’s vehicle problems accurately and clearly on repair orders
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Refers to service history - inspects vehicle - and recommends additional needed service
• Provides a complete and accurate written cost estimate for labor and parts
• Checks on progress of repair throughout the day and contacts customers regarding any changes in the estimate or promised time
• Explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed
• Keeps service department forms - menus and pricing guides up-to-date
• Explains completed work and all charges to customers
• Implements a quality control process to eliminate comebacks
• Handles telephone inquiries regarding appointments and work in process

Qualifications

• Two years related dealership experience and/or training preferred
• Clean driving record
• Able to pass background check and drug screen
• History of solid and successful employment
• Exceptional customer service skills
• Career minded and goal oriented