Service Advisor

Job Description

Are you a motivated, customer-focused individual with a passion for the automotive industry? Young Hyundai in Ogden, UT is looking for a Service Advisor to join our dynamic team! If you're ready to deliver exceptional service and be part of a fast-paced, supportive environment, we want to hear from you.

Benefits

• Retirement Benefits: 1
• Health Benefits: 1
• Life Benefits: 1
• Disability Benefits: 1
• PTO Benefits: 1

Responsibilities

• • Schedules service appointments and obtains customer and vehicle data prior to arrival
  • Writes up customer’s vehicle problems accurately and clearly on repair orders
  • Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications
  • Refers to service history
  • inspects vehicle
  • and recommends additional needed service
  • Provides a complete and accurate written cost estimate for labor and parts
  • Checks on progress of repair throughout the day and contacts customers regarding any changes in the estimate or promised time
  • Explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed
  • Keeps service department forms - menus and pricing guides up-to-date
  • Explains completed work and all charges to customers
  • Implements a quality control process to eliminate comebacks
  • Handles telephone inquiries regarding appointments and work in process

Qualifications

• • Two years related experience and/or training required
  • History of solid and successful employment with good references
  • Proven track record of providing exceptional customer service
  • Prior sales experience helpful
  • Clean driving record
  • Able to pass background check and drug screen