What are the responsibilities and job description for the Welcome Center Staff - Downtown Boise YMCA position at YOUNG MEN'S CHRISTIAN ASSOCIATION OF BOISE IDAHO INC?
The Downtown Family YMCA opened its doors in 1964 and has since been a landmark in the Downtown Boise area. The facility has a full court basketball gym, a large cardio fitness center, multiple strength training systems and rooms, racquetball courts, a climbing wall, five fitness studios, three swimming pools, and multiple youth programming areas.
The Welcome Center Staff is responsible for creating a friendly, helpful, welcoming atmosphere for everyone as they enter the Y.
Responsibilities:
- Develop intentional relationships and engage members to deepen their relationship to the Y Cause, and support them in meeting the seven Cause Measurement goals.
- Serve as a point of contact for members, staff, volunteers, vendors, and guests, providing accurate information about Y programs, membership, financial assistance, policies, etc., using the Y voice attributes and discretion. Assist in connecting them to appropriate Y staff and programs.
- Use databases and software to create memberships, complete program registration, update member information, and check-in members and guests, maintaining appropriate confidentiality.
- Perform financial transactions accurately and maintain a balanced till.
- Resolve member concerns, resolve conflicts within scope of position, address safety concerns, and follow cancellation-saves procedures.
- Offer financial assistance in response to program and membership inquiries.
- Field and resolve membership concerns and inform supervisor of unusual situations or unresolved issues.
- Record all accident/incident reports and participant statistics etc., as required by supervisor, and react immediately to member comments/concerns.
Qualifications:
- Previous customer service, sales, or related experience.
- Basic computer and office skills.
- Must be able to engage others in conversations and make all people feel welcome.
- Ability to respond calmly and quickly to safety and emergency situations.
- Must have good interpersonal and communications skills and be sensitive, adaptable, professional, and articulate when dealing with others.
Schedule:
This is a part-time position averaging 10-15 hours per week. Schedule requirements are some mornings and evenings. Must be available for a minimum of 1 weekend shift.
Welcoming and Inclusion:
At the Y, we welcome everyone whose behavior adheres to our core values of caring, honesty, respect, and responsibility. We advance our cause by building a stronger and more equitable community where everyone has the opportunity to learn, grow, thrive, and reach their full potential with dignity. The Y is a force for building bridges among all people–regardless of ability, age, birthplace, cultural background, ethnicity, faith, gender, gender identity, ideology, income, race, or sexual orientation. The Y is for all.
How To Apply:
External candidates must complete an online application. If you have any questions regarding the position, please visit our website at www.ymcatvidaho.org or contact jobs@ymcatvidaho.org. All current and previous YMCA staff must apply through their UKG account, and updated resume and cover letter is recommended.
