Host/Hostess

Position Title:

HOST/HOSTESS

Status:

NON-EXEMPT

Location:

STORE LOCATIONS

OVERVIEW

Zippy’s core purpose is to “share Hawaii” by being committed, humble, passionate, supportive, and acting with integrity. All employees are responsible to deliver Ka Hana Pono: do the right thing and work in the right way.

RESPONSIBILITIES

Host/Hostess Maintains health and safety practices by managing the flow of the restaurant and seating our guests with ALOHA. They are responsible for reporting to store management and making sure all guests are well taken care of. The host/hostess position is in charge of greeting, seating, and coordinating the activities of the dining room. This position works to ensure a smooth flow of service to the restaurant patrons and assists servers when necessary.

JOB FUNCTIONS

• Greets guests with ALOHA even through your mask
• Inputs guest name and telephone number into a wait-list app on iPad as necessary, ensuring to capture a name and phone number for every table seated.
• Maintains a safe and sanitary work and Guest area through constant cleaning, organizing, and replenishing of necessary items.
• Alert Guests through wait list App & confirms guest temperature reading
• Table Management - Uses table rotation & marks table numbers on wait list as well as marking complete on the “seated” list
• Maintains communication with Door Host (if applicable) and Sanitation Specialist to manage restaurant seating
• Escorts guests to their table in an efficient and courteous fashion.
• Is knowledgeable of menu items and details of ongoing promotions.

QUALIFICATIONS

Scheduling:

• Meets assigned shift requirements.

Physical Activity:

• Regularly push, pull, and carry objects.
• Stand and walk on foot for at least 6-8 hours.
• Reach at shoulder level and below waist constantly, above head occasionally.
• Bending downward or forward at waist or knees occasionally.
• Talk and listen to communicate instructions.

Physical Requirements:

• Light work. Exerting up to 20 pounds of force.

Visual Requirements:

• Able to visualize accuracy, neatness, and thoroughness of the work assigned.
• Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Pre-Employment Requirements:

• Passed a tuberculosis (TB) skin test within 12 months of the date of hire OR Dated/Issued at the age of 16 or older.
• Pass a drug screening test.

Environmental Conditions:

• Works in an air-conditioned environment.

Education:

• High school diploma or equivalent preferred.

Experience:

• Previous cash handling preferred.
• Minimum of 1 year experience as a host or server preferred.
• Basic computer skills preferred

Necessary Skills:

• Basic math and writing.
• Able to interact with guests and co-workers in a friendly, enthusiastic, and outgoing manner.
• Able to work independently or as part of a team.
• Ability to influence others using strong interpersonal skills and maintain control of restaurant operations, directing the workforce where appropriate.
• Possess problem solving and critical thinking skills.
• Reading, writing, speaking, and comprehending the English language.

Necessary Attributes:

• Trustworthy with company property.
• Enjoys multi-tasking in a fast-paced environment.
• Punctual and dependable.