Zippy's Store Manager

POSITION DESCRIPTION

Position Title:

STORE MANAGER

Report to:

OPERATIONS DIRECTOR

Status:

EXEMPT

POSITION SUMMARY:

This position has accountability for the management of a store, with the attainment of financial, customer service, safety and sanitation standards as key objectives. These are obtained through modeling the Core Values of the Company.

ESSENTIAL FUNCTIONS:

• Accountable for the operating plan of a single, complex unit.
• Maintains effective training programs for employees and managers ensuring that they have the skills and competencies needed to fulfill their role requirements.
• Focuses on continuous improvement for in-store processes
• Hires and onboards talent adequate to meet staffing needs and brand standards
• Accountable for the progressive discipline of managers and employees within the business unit - holding to company practices and policies.
• Clearly understands and is aligned with the Mission, Vision and Core Values of the Company. Practices behaviors that will bring Mission Statement to fruition.
• Establishes goals and priorities for the store, which are aligned with the goals and objectives of the Company.
• Continuously looks for ways to achieve, maintain and improve SQCST: great service to customers, food handling that ensures a safe and quality product, a clean and safe environment, and training to support individuals to achieve their maximum potential.
• Identify areas of opportunity using data and develops clearly defined action plans
• Knows and implements actions to achieve productivity goals, customer satisfaction, food cost and quality, and safety/sanitation guidelines.
• Ensures proper new-hire training procedures are followed and maintains cross-training programs; Coaches and develops Assistant Managers & Working Supervisors
• Ensures proper channels and processes are followed for performance issues; motivates and counsels employees to support them in achieving their fullest potential.
• Makes good decisions to the fullest extent of his or her responsibility in running the store. Works collaboratively with people from all levels and departments within the organization.
• Practices community guidelines when communicating with others.
• Actively participates in hiring and interviewing process.
• Performs various other duties reflecting the same level of operation and interpersonal relations skills, knowledge, and responsibility.

COMPETENCIES:

• Business Insight - Applying knowledge of business and the marketplace to advance the organization's goals.
• Resourcefulness - Securing and deploying resources effectively and efficiently.
• Develops Talent - Developing people to meet both their career goals and the organization's goals.
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Manages Ambiguity - Operating effectively, even when things are not certain, or the way forward is not clear.
• Builds Effective Teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

QUALIFICATIONS:

Scheduling:

• Available for work on any day of the week or shift; typically, this position enjoys a five-day work week with regular days off
• Available for work at any store in the chain if transferred to a new store; must have reliable transportation

Physical Ability:

• Able to lift 10 pounds frequently; occasionally lifting up to 60 pounds
• Wrist and hand motions; standing and/or walking up to 9 hours; reaching, bending, and squatting frequently; pushing and pulling frequently

Mental Ability:

• Time management skills with strong attention to detail; ability to handle multiple tasks simultaneously and meet assigned project deadlines in a timely manner
• Strong customer service skills required

Pre-Employment Requirements:

• Must pass drug screening test
• Must pass pre-employment physical
• Must also have passed a TB test within 2 years of start date with skin test

Environmental Conditions:

• Able to work in temperatures ranging from 0 degrees to 95 degrees
• Around equipment that generates smoke as a by-product of cooking food

Education:

• College degree preferred
• High school education or G.E.D. required

Experience:

• Food service or managerial experience preferred

Desired Skills:

• Good communication (oral and written) and listening skills
• Good interpersonal skills (ability to develop interdependent relationships)
• Self-development skills (desire and ability to learn)
• Training/coaching skills (ability to develop competencies in people)
• Planning skills (ability to set short-term, mid-term and long-term goals, measures, activities, and time frames)
• Organizational skills (ability to coordinate multiple tasks/activities, ensure smooth and balanced workflow, and meet due dates); good time management skills and habits
• Problem-solving/decision-making skills (ability to handle operational, staff, and customer problems on a timely basis); sees problems as opportunities for growth; is persistence in resolving an issue
• Team building skills (ability to get team members to work cooperatively and collaboratively)
• Analytical skills (ability to understand numerical reports and connect them to actions to take to make improvements)

Desired Attributes:

• Self-awareness (willingness to identify areas in need of improvement)
• Self-directedness (initiative and proactivity)
• Self-responsibility (accountable for oneself)
• Action-oriented (exercising initiative to implement, follow-up and follow-through)
• Willingness to change

Disclaimer:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.