Business Systems Analyst II

RCIS (Rural Community Insurance Services) is currently hiring a Business Systems Analyst that will report to the Business Systems Analyst Manager out of our Anoka, MN office.

The Business Systems Analyst will work on projects that support a variety of RCIS proprietary software applications where these highly complex applications provide functionality to support our external and internal customers.

The Business Systems Analyst functions first to understand the goal/problem and the scope of the project request, and then to understand the details of the request. Understanding the details requires the Business Systems Analyst to research RMA documentation, speak to SMEs (Subject Matter Experts) and end-users and research the existing application.

The Analyst will work through the Agile process to give the team direction during iteration, implement demo feedback, and ensure that software is built to the business needs. The Business Systems Analyst also communicates utilizing many forms, including face-to-face, process diagramming, white-boarding, and requirement documentation.

RCIS is a fast-paced culture with firm timelines, so this person must be able to deliver results despite distractions, manage multiple or changing priorities, and be highly organized.

Basic Qualifications:

• Bachelors Degree in Business Administration or Computer Science or Engineering and 3 or more years of experience in the Information Technology area
  
  

OR

• High School Diploma or Equivalent and 5 or more years of experience in the Information Technology area
  
  

AND

• Process reengineering, e.g. LEAN/Six Sigma, Continuous improvement methodologies
• Process modeling tools
• Business Systems Integration
  
  

Preferred Qualifications:

• Able to identify and consider business implications of the application of technology to the current business environment
• General knowledge of financial services industry including knowledge of insurance business processes and processing
• Crop Insurance business experience
• Must possess in-depth, strong problem-solving analytical skills
• Strong written and verbal communication skills needed; ability to tailor approach based upon audience and message
• Aptitude to understand and analyze business needs and goals and articulate back to the business representative(s) and project team
• Research and analyze necessary information to ensure comprehension of the problem and effort
• Experience eliciting requirements using many different forms: researching existing documentation (government and previous requirements), interviewing, group sessions, researching applications, etc.
• Ability to extract and communicate business needs, goals, and requirements, and to resolve questions/issues for the project team and business group
• Ability to provide thorough analysis and simplification of complex problems
• Ability to document requirements clearly and thoroughly
• Able to see the big picture goal, and help to coordinate and break down the work on the team to meet the goal
• Ability to foster collaboration and communication with all team members using low-fidelity and lean approaches/techniques such as white-boarding
• Ability to work with the Product Owner to ensure scope of effort and that business goal is met
• Experience managing a workload of multiple initiatives
• Strong ability to facilitate meetings with the customer, using various communication tools, with off-site participants
  
  

As an insurance company, Zurich is subject to 18 U.S. Code

• 1033.
  
  

As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time (https://www.zurichna.com/careers/faq).

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

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Location(s): AM - Anoka

Remote Working: Hybrid

Schedule: Full Time

Employment Sponsorship Offered: No

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