What are the responsibilities and job description for the Patient Exam Scheduler position at Zwanger & Pesiri Radiology Group LLP?
Position Overview:
We are seeking a dedicated and organized Patient Exam Scheduler to join our team at the Farmingdale Call Center. In this full-time position, you will be responsible for managing patient appointment scheduling, coordinating with various departments, and ensuring smooth communication between patients and referring physicians. You will work closely with the team to ensure a seamless scheduling process, handling both incoming and outbound calls, as well as managing faxes related to patient prescriptions.
Key Responsibilities:
- Handle Incoming Calls: Answer calls from patients to schedule appointments and provide general information related to services.
- Coordinate Appointments: Work with other departments (such as medical staff) to coordinate patient appointments effectively and efficiently.
- Outbound Calls to Referring Physicians: Contact referring physicians as needed to confirm appointments, clarify instructions, or obtain additional information.
- Manage Faxes: Receive and process incoming faxes, including patient prescriptions and medical orders, ensuring that all documentation is accurately filed and distributed.
- Customer Service: Provide excellent customer service to patients, addressing concerns or questions promptly and professionally.
- Data Entry: Accurately enter patient information into scheduling systems, ensuring all details are correct and up-to-date.
Work Schedule:
- Monday through Friday, 11:30am - 8:00pm
- Must be available to work one Saturday per month
Benefits:
- Health, dental, and vision insurance
- Paid time off (PTO) and holiday pay
- 401(k) with company match