Business Development Officer

The Business Development Officer plays a pivotal role in the growth and success of the CYENS Software Development Team. This hybrid role blends business development, client engagement, and project coordination to ensure seamless delivery of custom software solutions to Cyprus-based and international businesses, as well as the Cyprus public sector.  

The successful candidate will be responsible for identifying and acquiring new clients, managing relationships with key stakeholders, and translating business needs into actionable software specifications in collaboration with the development team. Ensuring client satisfaction throughout the lifecycle of each engagement and act as the primary bridge between clients and the technical team. Reporting line: General Director  

Responsibilities:  

Client Acquisition & Business Development   

• Promote the CYENS software development services locally and internationally.  
• Identify business opportunities and engage potential clients across the private and public sectors.  
• Develop strategic outreach campaigns, presentations, and proposals tailored to each target audience.  
• Represent the CYENS Software Development Team at networking events, trade shows, and conferences.  

Client Relationship Management   

• Serve as the main point of contact for clients, ensuring their needs and expectations are understood and met.  
• Build and maintain long-term relationships with stakeholders to foster client loyalty and repeat business.  
• Actively seek client feedback and ensure continuous improvement of services.  

Project Coordination & Requirements Analysis   

• Facilitate initial discovery sessions with clients to understand their business and operational objectives.  
• Translate business and operational requirements into detailed, actionable functional software specifications.  
• Collaborate closely with the software development team to ensure accurate and timely delivery of solutions.  
• Support the development of project timelines, deliverables, and reporting mechanisms.  

Customer Success & Support   

• Monitor project milestones and client satisfaction across the software development lifecycle.  
• Address client concerns, troubleshoot issues, and provide guidance to ensure optimal outcomes.  
• Ensure post-delivery support and onboarding for long-term software adoption and value realization.  

General qualifications and requirements: 

• University Degree (Bachelor’s Degree or Degree of a level equivalent to Bachelor’s Degree) or Diploma or Certificate or other study title or qualifications in Business, Computer Science, Information Systems or relevant field. 

• 3 years of experience in business development, account management, or customer success, preferably in the tech or software industry.  

• Proven ability to translate complex business requirements into clear technical deliverables.  

• Excellent communication, presentation, and interpersonal skills.  
• Experience working with public sector clients and international organizations is an advantage.  

• Language requirements: Excellent written and oral English-language skills are essential.  

• Non-EU applicants must already possess a valid work permit. 

Profile of the ideal candidate:  

• Strategic thinker with a proactive and solution-oriented mindset.  

• Strong organizational and multitasking capabilities.  

• Familiarity with Agile/Scrum methodologies and software project lifecycles.  

• Comfortable working in a fast-paced, research-driven, and collaborative environment.  

• Passion for innovation and digital transformation.  

Benefits 

Take advantage of this opportunity for your professional and personal development by being a part of our fast- growing Research and Innovation Centre of Excellence. CYENS Centre of Excellence is a vibrant ecosystem that bridges the gap between research and industry. Join a dynamic, interdisciplinary team making a tangible impact on public and private sectors through cutting-edge software solutions. An attractive remuneration package will be offered to the successful candidate according to qualifications and experience. 

Application process  

For full consideration, interested applicants should submit the following items via the online application form and mention the position they are applying for:

• Full CV (including contact details). 
• Cover letter which clearly states: (a) how you envision your role, (b) how your experience and qualifications match the specific position, and (c) the availability date for full-time employment (d) contact details of two referees.  

Incomplete applications will not be accepted.   

In case you previously applied for a post at CYENS CoE, a new application is required. 

For general enquiries, applicants may contact the HR Department of CYENS, Centre of Excellence at vacancies@cyens.org.cy . 

About CYENS CoE  

CYENS Centre of Excellence is focusing on Interactive media, Smart systems and Emerging technologies aiming to empower knowledge and technology transfer in Cyprus and wider region. It is a joint venture between the three public universities of Cyprus: the University of Cyprus, the Cyprus University of Technology, and the Open University of Cyprus, the Municipality of Nicosia, and two renowned international partners, the Max Planck Institute for Informatics, Germany, and University College London, United Kingdom. This project has received funding from the European Union’s Horizon 2020 research and innovation programme H2020-WIDESPREAD-01-2016-2017 (Teaming Phase 2) under grant agreement No. 739578, as well as from the Cypriot Government, local and international partners, and other sponsors.  

Research in CYENS integrates the Visual Sciences, Human Factors & Design, and Communications & Artificial Intelligence, in a tight synergy that provides a unique interdisciplinary research perspective that emphasizes an “Inspired by Humans, Designed for Humans” philosophy. The Centre conducts excellent, internationally competitive scientific research delivered by 15 high-caliber multidisciplinary research teams. CYENS engages in knowledge transfer and innovation activities aiming to act as an integrator of academic research and industrial innovation, towards the sustainable fueling of the scientific, technological, and economic growth of Cyprus and Europe.  

CYENS Centre of Excellence is an equal opportunity employer and the position is open to everyone. internationally. 

All applications are treated in the strictest confidence.