Reservations Officer

M Boutique hotel is seeking to recruit a Reservations Officer.

What we expect from you

• Manage all incoming calls for reservation department via Call Centre and ensure all queries are handled promptly and efficiently
• Maintain professional relationship and atmosphere at all times
• Reservation processing
• Analyze all guest and travel agent requests received via telephone, email and chat service and recommend suitable options for all customers and assist to confirm all reservations
• Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail updates within required operating procedures
• Rooms allocation
• Provide guidance and feedback to fellow team members while keeping them motivated
• Ensure a friendly and motivating work environment
• Identify new ways to optimize procedures
• Ensure adherence to policies for attendance, established procedures etc.

Requirements

• Experience in customer service is essential with a problem-solving mindset
• Previous experience of at least 2 years in a similar position is a must
• Excellent knowledge of the THEOVA system
• Excellent knowledge of the Greek and English language
• Willingness to work flexible hours including weekends and holidays

We offer:

• 12 months of work in a friendly and organized work environment
• Competitive benefits package