Machine Learning & Algorithmic Engineer (Remote)

Company Overview:

Robonote.io is revolutionizing the call center industry with cutting-edge AI technology. Our innovative monitoring system processes voice, text, SMS, and chat data to provide unprecedented insights into customer interactions. We leverage state-of-the-art AI solutions to enhance automation, improve customer experience, and drive operational efficiency.

We are looking for a Machine Learning & Algorithmic Engineer with expertise in NLP, LLM optimization, and prompt engineering to help build and refine our AI-driven platform. If you're passionate about AI, enjoy working on cutting-edge technologies, and want to shape the future of AI-driven customer interactions, we’d love to hear from you!

Responsibilities:

• Optimize and fine-tune large language models (LLMs) for summarization, labeling, question answering, and agentic AI capabilities.
• Train and enhance AI models to extract relevant insights from multimodal data sources (voice, text, chat, and SMS).
• Design and refine prompt engineering strategies for various NLP tasks to ensure accurate and contextually aware outputs.
• Develop and maintain scalable ML pipelines for model training, evaluation, and deployment.
• Collaborate with data engineers, software developers, and product teams to integrate AI solutions into our platform.

Requirements:

Must-Have Skills:

✅ Proven experience in LLM fine-tuning, optimization, and deployment

✅ Expertise in prompt engineering for AI-driven applications

✅ Strong background in machine learning, deep learning, and NLP

✅ Proficiency in Python, with experience in key ML libraries:

• NumPy, Pandas, SciPy, scikit-learn
• PyTorch or TensorFlow
• Hugging Face Transformers

✅ Experience with A/B testing and model evaluation techniques

✅ Familiarity with data versioning and MLOps tools

✅ Proficiency in SQL and working with large datasets

✅ Strong problem-solving skills and the ability to work autonomously in a remote setting

Nice-to-Have Skills:

➕ Experience with vector databases for RAG applications

➕ Background in agentic AI development for conversational agents

➕ Familiarity with cloud platforms like AWS, GCP, or Azure for model deployment

➕ Knowledge of C for performance optimization

What We Offer:

✅ Fully remote position with flexible working hours

✅ Opportunity to work with cutting-edge AI technologies

✅ Collaborative and fast-paced work environment

✅ The chance to make a significant impact in a rapidly growing AI company

Reach our Talent Partner on patricia@robonote.io if you're ready to take ownership of your career and integrate new features and become part of an AI-focused and innovative team!