Front Office Manager

Thanos Hotels & Resorts is currently seeking to recruit a Front Office Manager for Almyra Hotel.

The Front Office Manager (FO) is responsible for organizing, planning, directing and controlling the activities of the Front Office, whilst ensuring adherence to Thanos Hotels’ Standards, policies and procedures.

Duties & Responsibilities

• To direct and control the activities of the Front Office and ensure adherence to the Hotel’s standards, policies and procedures.
• To ensure that outstanding guest service is provided at all times
• To develop relationships with clients, return guests, group contacts etc., and to provide maximum personalized guest service.
• Participate in the Duty Manager scheme and thus dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
• To ensure that proper image is being maintained by staff members with respect to the Hotel’s grooming, uniform and personal hygiene standards.
• To support and participate in all hotel programs, policies and procedures.
• To prepare all necessary forecasts; to work closely with Reservations and Sales to maximize occupancy, rate and revenue. 
• Keeping all departments notified of any fluctuations in business levels, special groups.
• Responsible for the supervision and training of all Front Office employees.
• To monitor and correct performance of Receptionists to ensure that guests receive a fast, efficient and friendly welcome and farewell.
• To ensure that all staff are kept informed of departmental objectives and policies.
• To establish and maintain close working relationships with all departments of the hotel to ensure maximum co-operation, productivity and morale.
• To work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
• To make suggestions for improvements for the overall operation with emphasis on increasing guest satisfaction, revenues as well as reducing costs.
• To display a high degree of professionalism and integrity as a Manager.
• Be able to respond properly and take a supervisory role in any hotel emergency or safety situation, as well as to ensure the proper control and instructions of the approved emergency procedures.
• To ensure a high level of product knowledge of the hotel and local area.
• To constantly apply on-job skills training to maintain and improve the service provided.
• To maintain and update the Guests’ history and marketing database.
• To manage all administrational duties as specified by the Hotel, including the preparation of weekly timetables and schedules.
• To undertake any other duties as and when assigned by Management.

Requirements

• College degree in Hospitality Degree or equivalent field.
• Minimum 5 years’ hotel experience, ideally within Front Office or in other related field.
• Management skills and critical thinking
• Computer literate with knowledge of a variety of computer applications including Microsoft Office Applications. Knowledge of the PMS OPERA CLOUD will be considered an asset
• Excellent written and oral communication skills in English. Knowledge of Greek and any other language will be considered an asset.
• Excellent organizational and time management skills with the ability to prioritize work load.
• Must be a caring personality that shows empathy and understanding
• Commitment to learning & self-development
• Promotes cooperation & commitment within a team
• Inspiring and motivating others while being caring and understanding
• Excellent interpersonal skills in handling staff relations and/or guest complaints
• Passionate in delivering exceptional levels of guest service

Benefits:

• Competitive salary depending on experience
• Career progression
• Comprehensive new staff training and induction programs
• Staff discounts (shops, events, facilities)
• High profile hospitality company of 5* luxury Hotels
• Great work-life balance

Due to work permit restrictions, candidates must have the right to work in Cyprus.