Operations Analyst (Shift Worker)

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An opportunity has arisen for an Operations Analyst to join our team in Nicosia. The successful candidate will execute operational activities, either manually or through automation tools, that also support testing and financial reconciliation activities. He/she will liaise with internal and external teams with regard to the status of requests, errors & defects and also write or modify scripts for Windows, Unix / Linux environments to support operational activities. 

Key responsibilities of the role include:

• Executing operational / processing requests (scheduled and ad-hoc)
• Implementing parameter maintenance requests via application screens
• Use automation tools to support test activities, financial reconciliation activities, sanity checks and regression test
• Liaising with internal and external clients with regards to the status of requests, errors & defects
• Performing data updates (manual entry and electronic file load)
• Application Monitoring
• Generating MI reports
• Supporting incidents and effectively driving resolution
• Deployment implementation.

Requirements for the role:

• Excellent time management skills with the ability to multi-task
• Good attention to detail 
• Ability to summarize technical issues
• Knowledge and use of Windows, Unix, Linux OS commands. Use of these commands within scripts to automate batch activities (essential)
• Working knowledge of Oracle SQL (desirable)
• Basic programming skills will be advantageous e.g. .Net, PowerShell
• Ability to identify, analyse and process issues through to resolution 
• IT related diploma/certifications or equivalent experience 
• Excellent spoken and written English communication skills.

The team provides 24/7 cover therefore the team works 12-hour shifts (8.30am to 8.30pm or 8.30pm to 8.30am) in the following pattern: 2 days, 2 nights, 5 days off; 2 days, 3 nights, 4 days off; 3 days, 2 nights, 5 days off – on a rotation basis. A shift allowance is payable additional to basic salary for this role.

TSYS offers structured career development, supported by training that provides the opportunity to learn and develop.

In addition to a competitive salary, you’ll have access to an excellent benefits package, including:

• Private medical insurance for you and your family, non-contributory, in and out patient cover
• A well-established, strong provident fund
• Life insurance (3x base salary)
• 21 days’ holiday increasing with length of service
• Wellbeing initiatives with access to support services
• On-site subsidized canteen & barista
• Modern offices opposite the Mall of Cyprus with gym and showers, games room (pool table, table tennis, darts, table football, play station) & prayer/meditation room
• Store discounts
• Regular social events and charitable initiatives to give back to our community.

To apply for this position, please visit our website www.globalpayments.com/about-us/careers and apply through the online system. All applications will be treated in the strictest confidence.