Technical Support Architect for a new suppport system - Struers

Do you want a core position, pioneering our digital service excellence and building our technical support infrastructure from the ground up? And are you motivated by making a true impact from day one – and being a crucial part of ensuring the success of this new venture?

We are embarking on our digital transformation journey with digital products and IoT-enabled solutions – and if you thrive in an entrepreneurial atmosphere in a team where we learn and grow together, we might be looking for just you.

A brand-new team – with immense potential
Struers is a global company with a strong heritage, a large product portfolio within metallographic preparation, an insightful materialographic philosophy, and, most importantly, highly skilled and motivated employees.

At our Danish office in Ballerup, you will become part of the core of our brand-new Digital Transformation team, together with a Product Owner, a Scrum Master/Technical Lead and a Customer Success Manager. The team will grow in the future, but the four of you will set the standards and lay the foundation for the success of this area.

“This is a young and vibrant team with a focus on open dialogue, quick learning, adaption, and close collaboration – which are all crucial in these initial stages of building something completely from scratch,” says Alex Domenech, Head of Innovation.

Shape and implement our digital service operations from the ground up
As our first Technical support architect, you will architect and implement our entire digital service operations. Reporting directly to the Head of Innovation and working closely with our Customer Success Manager, Product and Development teams, you will create the foundation for how Struers delivers technical support for our new digital product portfolio.

More specifically, you will:

• Build our technical knowledge base from the ground up, including documentation standards, troubleshooting flows, and self-service resources
• Create custom tools and scripts to automate problem diagnosis and resolution, improving service efficiency
• Work directly with Development and Product teams to improve product stability and reliability based on real-world performance data
• Partner with our Customer Success Manager to ensure technical support aligns with overall customer experience goals

You will have the opportunity to visit global customers or our local offices for, e.g., training purposes. And if management is something you would like to get into, that might be a possibility if the area and the team keep growing – as we expect them to do.

You are tech-savvy, have a builder’s mindset and …
… thrive in an entrepreneurial setting, where you can navigate in the sudden change of otherwise well-laid plans. Also, you have great communication skills, whether it comes to internal stakeholders or external customers – both in writing, on the phone and face-to-face.

We wish to hire not only the right profile but also the right person, so your innovative mindset is crucial – and furthermore, we do hope that you bring:

• A strong background in building technical support systems and processes from scratch, preferably with a demonstrated ability to architect solutions
• Good, versatile technical skills, including an understanding of, e.g., network communication, communication protocols, cloud services, and connected devices – you do not need specific expertise, but we hope you bring the ability to dive into new technologies
• Experience designing monitoring systems, alert frameworks, and technical support workflows

Strong analytical skills with a proven ability to troubleshoot complex technical issues in a methodical way

How to apply
We are collaborating with Right People Group for this position, and if you would like to know more, please contact our recruitment specialist Simon Sørensen at sbs@rightpeoplegroup.com or apply online.

Applications are reviewed continuously, and we will close the process once the right candidate is found.

All information will be treated confidentially and in accordance with data protection regulations. At our company, diversity and inclusion are core values. We welcome applicants of all genders, striving for a workplace where everyone feels valued and empowered. Join us in building an inclusive future where diversity is celebrated as a strength.

Job location:
Ballerup

Application deadline:
As soon as possible

If you have any questions, please contact
Simon Brosbøl Sørensen
sbs@rightpeoplegroup.com

31414653