Technical Support

Looking to be an expert on software for construction and helping professionals make better processes in the planning, construction, and management phase? If you speak English plus another language, we want to hear from you!

First, who on earth is Dalux?

Dalux is an innovative ConTech company, that is committed to push the boundaries of how technology can secure a smarter and more efficient construction and real estate industry. Today we provide our user-friendly digital tools and BIM Technology (3D information models) to leading contractors and advisors in more than 147 countries. And we are not slowing down our expansion journey anytime soon, so this is a great time to join us and directly influence the future of Dalux! Today we are present in 25 countries and counting, and therefore this is a great time to join us, and directly influence the future of Dalux!

Awesome! But what will my new role be?

As a Technical Supporter you will be responsible for providing technical assistance to users of our software across all phases, from planning and construction to renovation and maintenance. With your knowledge of digital tools and your understanding of the construction industry, you’ll help contractors, building owners, architects, engineers, project managers, and BIM managers get the most out of our tools and features. We have 1.000.000 users in Europe and offices in 25 different countries so an additional language is an advantage.

As part of a team of 12 skilled colleagues, your main responsibilities will include:

• Gaining a deep understanding of our products and continuously learning (we release new features around 10 times a year).
• Assisting customers with everyday questions—ranging from simple to complex—via email and phone.
• Supporting our consultants in mastering our many great features.
• Reporting bugs to our development team and keeping users updated.
• Writing and updating client-facing knowledge base content.

Here is what one of our current Technical Supporters says about the role:

"As a Technical Supporter at Dalux I get the opportunity to work with and understand more about the commonly used software applications and how information is exchanged in the construction industry. During the problem solving I work in close collaboration with our development department. Through this I learn and work with the different forms of data that is uploaded into our system, how this data is processed and what it looks like when it is presented."

Sure sounds exciting! How can I be considered for this role?

We imagine that our future colleague has a relevant education or experience with digital tools for the construction industry. Experience from a construction site or knowledge of construction processes is a big plus. As your main focus will be resolving technical issues, experience with or a strong interest in construction software is essential. Perhaps you have already worked with BIM, Revit, or similar tools. Additionally, we’re looking for someone who thrives in an analytical role, is service-minded, and has patience and great listening skills.

As we are an international company, we receive inquiries from many different nationalities, so all language skills are a great asset, but fluency in English is essential.

So, why choose Dalux?

Glad you asked! At Dalux, we care. Not only about our work and customers, but about each other. Your work itself should be fun, challenging, and intriguing. But the working environment plays just as big a part in your job satisfaction, and therefore we view working overtime as so last year. We also don’t believe in fancy titles or strict dress codes. Instead, we foster a light-hearted, informal, and welcoming workplace with room for everyone.

At our HQ, you’ll join a team of 12 fantastic colleagues who work together to ensure a top-tier customer experience. You’ll also collaborate daily with developers and consultants, making you one of the Daluxians who knows the most people, both internally and among our customers.

And since we’re a social company, you can look forward to fun activities like dinners, wine tastings, knitting club, running club, and much more.