IT Service Technician (2nd level)

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At DIS/CREADIS, we’re passionate about engineering and innovation – but none of that happens without the right tech setup and support. That’s where you come in!

At DIS/CREADIS, we’re passionate about engineering and innovation - but none of that happens without the right tech setup and support. That’s where you come in!

We’re looking for an IT Service Technician to join our helpful and highly skilled team at our headquarters in Stilling near Skanderborg. If you enjoy solving real problems, supporting great people, and making tech simple – this could be the role for you. You’ll be reporting directly to our Head of IT Services and play a vital role in keeping our internal digital ecosystem running smoothly.

Make a real impact in our day-to-day operations
As IT Service Technician, you’ll be part of a highly skilled and collaborative IT team supporting our entire organization. Based at our headquarters in Stilling near Skanderborg, your mission is to ensure that all users have the tools, systems, and support they need to work efficiently – every single day.

Roughly 70% of your time will be focused on second level support-handling more advanced issues across applications, infrastructure, and hybrid environments. You’ll dig into complex technical challenges, collaborate with other IT specialists, and work to continuously improve our internal service setup.

The remaining 30% will involve first-line support-assisting end-users with common problems, ensuring ticket flow, and keeping everyday systems running smoothly.

Your role includes:

• Troubleshooting and resolving advanced software and network issues across a hybrid setup
• Managing user accounts, access rights, and system configurations in a Microsoft environment
• Supporting PCs, mobile devices, and other endpoint hardware
• Installing and optimizing software, and providing technical guidance to end-users
• Documenting solutions and contributing to IT process improvements

Your work will make a visible difference every day – whether it’s solving a tough system issue or helping a colleague get back online. You’ll be a trusted, go-to person in a company that relies on strong digital operations to drive innovation.

We’d love to meet someone who
Is curious, collaborative, and service-minded – someone who enjoys both solving technical puzzles and helping people. You likely have at least 2 years of experience in a similar role, with hands-on involvement in both first and second level IT operations. You hold a degree in Information Technology, Computer Science, or a related field, and you’re confident working with hybrid IT infrastructures combining Microsoft Azure and on-premises systems.

You’re detail-oriented, proactive, and not afraid to dive into troubleshooting. Your communication skills are strong – you’re able to explain technical issues clearly to both IT professionals and non-technical users. It’s also a plus if you’re experienced in areas like virtualization (e.g., VMware, Hyper-V), cybersecurity, and networking.

You might also bring experience with:

• Helpdesk platforms and ticketing systems
• ITIL best practices
• Microsoft Active Directory
• A structured mindset and the ability to work under pressure

Most importantly, you care about doing things the right way – efficiently, securely, and with the user’s experience in mind.

Working at DIS/CREADIS – Here’s what you’ll enjoy
At DIS/CREADIS, you’ll join a team where trust, collaboration, and respect are part of the everyday culture. We take pride in offering an informal and supportive work environment where colleagues lift each other up and share knowledge freely. You’ll experience a great balance of flexibility and autonomy in your daily work, while always having the support you need. Your input is valued, and your role will make a real difference – not only in the IT department, but across the entire organization. We also invest in your growth, giving you the tools and opportunities to evolve both personally and professionally.

Let’s talk!
Send us your application and CV through our recruitment system. If you have questions, we’d be happy to hear from you. Applications are reviewed on an ongoing basis.

We’re excited to see how you can make a difference!

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Martin Hell

Head of IT

45 53 73 80 00

martin.hell@d-i-s.dk

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